Usedesk
by Usedesk • Founded 2018
What is Usedesk?
Usedesk is a customer support platform for businesses in Russia and the CIS region. It manages customer communications from email, chat, social media, and messaging apps with automation, SLA tracking, analytics, and Russian-language support for regional operations.
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Usedesk Features
Ticket management
Multi channel support
Automations
Canned responses
Customizable workflows
Analytics and reporting
View All 932 Features
Knowledge base
Customer portal
Sla management
Integrations
Mobile app
Collaboration tools
Custom fields
Tagging system
Email parsing
Macros
Role based access control
Feedback collection
Customizable dashboards
Api access
Customizable dashboard
Self service portal
Canned actions
Reporting and analytics
Asset management
Task management
Time tracking
Customer satisfaction surveys
Email to ticket conversion
Multi language support
Email integration
Customer database
Agent scheduling
Assignment management
Customizable branding
Knowledge database
Offline form
Persistent chat
Proactive invitations
Real time monitoring
Live chat system
Surveys & feedback
Alerts/escalation
Automated routing
Community forums
Multiple brands products
Help desk management
Service level management
Service level agreement (sla) management
Third party integration
Geo targeting
Automated workflows
Live chat
Third party integrations
Escalation management
Survey and feedback
Document management
Billing & invoicing
Service desk (itil itsm)
Online forums
Incident management
Problem management
Change management
Service catalog
Mobile access
User management
Contract management
Known issue management
Automated ticket routing
Priority management
Notifications and alerts
Integration with other systems
Customizable templates
Audit trails
Feedback and surveys
Call logging
Knowledge base management
Sla monitoring
Ticketing management
Collaboration
Customizable reports
Service level agreements (slas)
Customer feedback
Custom ticket fields
Agent collision detection
Scenario automation
Social media integration
Custom roles
Custom email server
Online activation
Email management
Dashboard
Inbox queue management
Issue tracking
Event logs
Customer segmentation
Push notifications
Scenario planning
Email ticketing
Collaborative ticketing
Ticket labels
Private notes
Ticket merging
Ticket assignments
Custom workflows
Multi brand support
Asset tracking
Automations & rules
Reporting & analytics
Role based permissions
Ticket system
Visitor monitoring
Multi website support
Customizable chat widgets
File transfer
Chat bot
Proactive chat invitations
Chat transcripts
Geo tracking
Ssl encryption
Offline messaging
Automation rules
Customizable ticket fields
Active directory integration
File attachments
User roles and permissions
Internal notes
Role based access
Contact management
Case management
Email tracking
Customer interaction history
Automated responses
Service level agreements
Knowledge management
Performance metrics
Workflow automation
Calendar integration
Custom reports
User permissions
Omnichannel support
Customer self service
Ivr system
Call recording
Ai powered chatbots
Crm
Help desk
Lead management
Call monitoring
Predictive dialer
Lead capture
Admissions management
Analytics
Inbound call center
Manual dialer
Outbound call center
Routing
Call sharing
Event based notifications
Email monitoring
Attendee management
Sentiment analysis
Churn management
Community management
Multi channel communication
Customer engagement
Customer support tracking
Season tickets
Saas helpdesk software
Action management
Multi channel collection
Text analysis
Reporting/analytics
Real time chat
For healthcare
Behavioral analytics
Interactive voice response
Ticket/issue tracking
Landing pages / web forms
Activity log
Scheduled messaging
Text to speech
Voice mail
2 way messaging
Customer management
Vendor management
Workflow management
Supplier management
Issue management
Software inventory
Software metrics
To do list
Forms management
Asset lifecycle management
Configuration management
Website visitor tracking
Incident reporting
Response management
Release management
Service catalog management
Chat / messaging
Team chat
Online ticketing
Mobile ticketing
Approval workflow
Email distribution
Proactive chat
Change calendar
Change planning
It asset management
Root cause diagnosis
For mobile
Contract lifecycle management
Gdpr compliance
Multi language
Queue management
Alerts / escalation
Recurring issues
Form builder
Customer complaint tracking
Email / online
Cmdb
Software license management
Customer self service portal
Customer support
On demand (saas)
Call center management
Real time analytics
Import & export data
Customization
Omnichannel communication
Drag & drop
Multi channel messaging api
Security & encryption
Ticketing
Chat routing
User portal
Ticket prioritization
Network monitoring
Multi site support
Ticket history
Custom notifications
Ticketing system
Ai powered bots
Ticket views
Triggers
Audit trail
Appointment management
Api integration
Archiving & retention
Feedback management
Ivr / voice recognition
Activity tracking
Campaign management
Blended call center
Progressive dialer
Corrective actions (capa)
Event triggered actions
Interaction tracking
Communication management
Predictive analytics
Customer service analytics
Reporting & statistics
Account alerts
Customer experience management
Account management
Cataloging/categorization
Availability management
Activity dashboard
Remote control
Ldap integration
Chat support
Inventory management
Onboarding
Inventory tracking
Scheduling
Calendar management
Client portal
Service history tracking
Remote access
Completion tracking
Whitelisting / blacklisting
Prioritization
Trend analysis
Mobile notifications
Warranty tracking
Pre built templates
Archiving
Patch management
Barcode / ticket scanning
Release & deployment management
Hardware inventory
Service reporting
Troubleshooting reports
Notification scheduling
Server monitoring
Multi patch deployments
Task automation
Self service automation
Service automation
Ticket automation
Ldap/ad integration
Agent collision avoidance
Auto responder
Custom forms
Help topics
Ticket filters
Dashboard reports
Ldap/active directory integration
Attachment handling
Multilingual support
Team collaboration
Customer satisfaction ratings
Live chat support
Project management
Survey management
Call center
Territory management
Sales forecasting
Opportunity management
Call routing
Commission management
Dispatching
Inventory control
Work order management
Equipment management
Call management
Channel management
Field sales management
Proposal generation
Referral tracking
File sharing
Compliance management
Electronic signature
Print management
Real time comparisons
Commercial properties
Payment processing
Residential properties
Barcoding / rfid
Procurement management
Call scripting
Queue manager
Version control
Requirements review
Audit management
Dispatch management
Inspection management
Maintenance scheduling
Maintenance tracking
Requisition management
Instant retrieval
Server performance
Uptime monitoring
Ftp monitoring
Mail server monitoring
Transaction monitoring
Uptime reporting
User activity monitoring
Contact database
Backlog management
Service history
Warranty management
Asset budgeting
Cost tracking
Job management
Team management
Depreciation management
Disposal management
Device management
Curriculum management
Enrollment management
K 12
School district
Student information / records
Policy management
Social media monitoring
Social media metrics
Maintenance management
Content syndication
Video content
Data visualization
Newsletter management
Template management
Preventive maintenance
For developers
For sales
Anti virus
Internet usage monitoring
Web threat management
Web traffic reporting
Brainstorming
Discussion boards
Templates
Usage reporting
Email response control
Notes management
Screen sharing
Buy side (suppliers)
Full text search
Government contracts
Sell side (customers)
Specialty contracts
Email marketing
Document storage
Search
Data integration
Spam blocker
Filtering
Collaborative inbox for teams
Shared mailboxes
Email delegation for gmail
Share emails in gmail
Shared gmail labels
Email notes for gmail
Email reminders and snooze
Equipment tracking
Customer lifecycle management
Usage tracking / analytics
Schools
Employee database
Campaign tracking
Content management
Location tracking
Diagnostic tools
Session recording
Session transfer
Chatbot
Process/workflow automation
Virtual personal assistant (vpa)
Code free development
Interactive content
Device targeting
Expiry notifications
Visual notifications
Quotes/estimates
Time clock
Baseline manager
Compliance tracking
Payment collection in the field
Check in / check out
Depreciation tracking
Disposal tracking
Billing for data
Billing for voice
Chargeback tracking
Contract negotiation
Fixed line compatibility
Internal cost allocation
Mobile line compatibility
Customer profiles
Data matching
Personalization
Relationship mapping
Predictive modeling
Virtual assistant
On screen chats
Pre configured bot
Financial aid management
Real time editing
Email archiving
License management
Capacity monitoring
On demand communications
Activity / news feed
Decision tree
Contract/license management
Chat/messaging
Discussion threads
Batch communications
Channel attribution
Customer journey mapping
Roi tracking
Website analytics
Issue auditing
Issue scheduling
Quality assurance management
Reservations
Independent/private
Remediation
Shared inboxes
Signature management
Complaint classification
Qr codes
Mass notifications
Two way communication
Transfers/routing
Backup management
Ip address monitoring
Bandwidth monitoring
Network diagnosis
Remote systems monitoring
Vegetation mapping
Message personalization
Multiple scripts
Phone key input
Voice customization
Network resource management
Network wide management
Custom patches
Remote protection
Intent recognition
Impact management
Product database
Contact manager
Developer api
Email templates
Private cloud
Solution management
Multi location
Real time reporting
Ad hoc reports
Rules based workflow
Client management
Member portal
Enterprise asset management
Client / property matching
Data analysis
Trend / problem indicators
Event triggered email
Complaint monitoring
Multi account management
Group management
Auto responders
Crm integration
Access control
Client database
Data import / export
Reports
Client tracking
Appointment reminders
Health score
Create subtasks
Access controls/permissions
Reporting and dashboards
Text editor
Report export
Workflow configuration
Internal chat integration
Case notes
Communication tracking
Search/filter
Knowledge library
User interaction tracking
Contact import/export
Wysiwyg email editor
Text messaging
Team assignments
Customer surveys
Calendar sync
Group posting
Wysiwyg rich text editing
Public dashboards
Visual analytics
Widgets
Tagging
Escalation rules
Survey tools
Sla tracking
Purchase management
Audit and compliance
Configuration management database (cmdb)
Space management
Email notifications
User role management
Barcode scanning
Task scheduling
Email piping
Ticket escalation
Mobile responsive
User survey
Business rules management
User provisioning
Endpoint management
Service desk and help desk functionalities
Surveys and feedback
Notification system
Macros and canned responses
Mobile friendly
Real time notifications
Department management
Priority levels
Status tracking
Search functionality
Notifications
Integration with other tools
In app messaging
Customizable sdk
User feedback
Csat surveys
Agent desktop
Smart intents
Proactive support
Campaigns
User segmentation
Rich media support
Offline support
Security and compliance
Shared inbox
Reporting
Workflows
Collision detection
Saved replies
Docs site
Mobile apps
Satisfaction ratings
Beacon
Automated workflow
Wysiwyg editor
Access controls
Sso (single sign on)
Roles and permissions
Content categorization
Seo optimization
Custom branding
Knowledge base migration
Project tracking
Data management
Blogs
Cataloging / categorization
Faq
Guided problem solving
Self learning
Knowledge capture
Multi platform support
Session collaboration
Unattended access
Mobile device support
Session queuing
Audit logs
Two factor authentication
Customizable surveys
Session notes
Remote printing
Ticketing integration
Ticket assignment
Category management
Customizable fields
Live chat integration
Security and permissions
Service request management
Billing and invoicing
Email tags
Email notes
Round robin assignment
Business hours
Activity timeline
Customizable ticket forms
Remote support
Unified inbox
Customer history
Automated data migration
Custom data mapping
Pre migration validation
Post migration quality check
Data security
Scalability
Custom fields migration
Attachments migration
Notes migration
Tags migration
Status mapping
Priority mapping
User friendly interface
24/7 support
Detailed reporting
Rollback option
Automation
Mobile accessibility
Trouble ticketing
Multiple route support
Chatbot integration
Omnichannel messaging
Priority support
Integration capabilities
Multi tenancy
Itil compliance
Virtual agent
Multi tenancy support
Event management
Idea management
Milestone tracking
Requirements management
Resource management
Marketing management
Product roadmapping
Content import / export
Feature management
Customizable widgets
Visitor tracking
Priority and escalation rules
Integration with microsoft 365
Cloud computing
Mass email
Social crm
Pipeline management
Automated reports
Drill down
Integration with itsm tools
Session scheduling
Command shell access
Jump technology
Email delegation
Kanban boards
Internal chat
Snooze emails
Shared labels
Data imports/exports
Budget management
Project planning
Phone integration
E commerce integration
Third party app integrations
Integration with crm
Membership management
Member directory
For websites
Annotations
Multi channel publishing
Email assignment
Email scheduling
Custom signatures
Keyboard shortcuts
Multi account support
Attachment management
Security and privacy
Event calendar
Multi user collaboration
Synchronous editing
Automatic re ordering
Two way synchronization
Private chat
Multi channel management
Cmdb (configuration management database)
Calendar and scheduling
Ai powered chatbot
Contextual guidance
Mobile support
Agent collaboration
Single sign on (sso)
Integration with lync
Customizable email templates
Custom domains
Ssl security
Custom roles and permissions
Screen recording
Session logging
Multi monitor support
Chat
Session sharing
Clipboard sharing
Wake on lan
Reboot and reconnect
Session timeout
Integration with ticketing systems
Integration with third party tools
Email support
Intelligent routing
Real time dashboard
Voice calls
Integration with third party apps
Ai powered automation
Mobile sdk
Voice support
Video support
Custom reporting
Automated incident management
Real time alerts
Mobile app support
Geo targeted notifications
Scheduled notifications
Voice
Sms
Email alerts
Incident tracking
Alerting
On call scheduling
Escalation policies
Notification management
Service integration
Chatops
Incident timeline
Stakeholder communication
Post incident analysis
Customizable alerts
Status pages
Runbooks
Alert enrichment
Maintenance mode
Contextual help
Content segmentation
Content scheduling
Content import/export
Mobile optimization
Software distribution
Script library
Integration
Approval processes
Multi channel delivery
Acknowledgment tracking
Emergency alerts
Desktop alerts
Sms notifications
Survey and feedback tools
Event reminders
Policy updates
It outage alerts
Corporate news
Employee training notifications
Security alerts
Omnichannel inbox
Chatbots
Whatsapp integration
Omni channel support
Ivr integration
Request management
Performance analytics
Integration hub
Service mapping
Predictive intelligence
Employee management
Approval process control
Alerts/notifications
Business process automation
Progress tracking
Recurring task management
Categorization / grouping
Collaboration board
Prospecting tools
Multi campaign
Chat widget
Email automation
Omni channel
Service department
Accounting
Crm & sales reports
Crm analytics
Marketing automation
Sales tracking
A/b testing
Sales management
Content analytics
Sales dashboards & reports
Multi screen support
Onsite ticketing
1 click installationworks with googleapps
Sales reports
Account based marketing
Application management
Lead notifications
Kpis
Customizable forms
Integration with sharepoint
Custom dashboards
Slack integration
Microsoft teams integration
Conversational bots
Team email
Slas
Playbooks
Mobile inbox
Customizable ticket statuses
Custom properties
Performance management
Content management system
Process management
Cpu monitoring
History tracking
Multi user
Iso compliance
Import/export data
Data collection
Encryption
Calendar/reminder system
Corporate/business
Roles management
Automated review & approval
Wiki
Cost management
Access request management
Multifactor authentication
Password management
Single sign on
Administrator level control
Password generator
Password reset
Granular access controls
Mobile authentication
Application access control
Incident mapping
Workflow approval
Saas operations management
Multi platform
Network logs
Timeline management
Ip portfolio management
Evaluation workflow
Automatic scans
Device auto discovery
Customizable email notifications
Ticket tags
Knowledge base integration
Woocommerce integration
Ticket scanning
Ticket / order fulfillment
On demand recording
Ticket brokering
Contribution tracking
Brand management
Confirmation/reminders
Social media management
Attendance management
Credential management
Multi event management
Order management
Video streaming
Remote capture
Multichannel support
Amazon integration
Ebay integration
Walmart integration
Shopify integration
Bigcommerce integration
Magento integration
Order information
Tags
Text editing
Natural language processing
Voice recognition
Conflict tracking
Views
Ai and bots
Usedesk Pricing Plans
Base
$50
/Per Agent
- All channels
Usedesk Resources
Usedesk Screenshots
Software
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