SugarCRM
VERIFIEDby SugarCRM • Founded 2004
CRM
What is SugarCRM?
SugarCRM is a flexible open CRM platform for mid-market businesses. It provides sales, marketing, and customer service tools with deep customisation, on-premise or cloud deployment, AI-driven insights, and a no-vendor-lock-in architecture for adaptable CRM.
SugarCRM Features
Sales automation
Marketing automation
Customer support
Reporting and analytics
Customizable dashboards
Lead management
View All 47 Features
Opportunity management
Contact management
Campaign management
Email integration
Mobile access
Workflow automation
Collaboration tools
Social media integration
Customer portal
Quote management
Product catalog
Task management
Calendar integration
Data import/export
Accounting
Capture leads from twitter/facebooks
Case management
Cloud computing
Contact manager
Crm & sales dashboards
Crm & sales reports
Crm analytics
Developer api
Email marketing / sms marketing
Email templates
Inventory management
Invoice
Lead generation
Marketing analytics
Marketing collateral
On demand (saas)
Partner cloud (var or service provider)
Products & price books
Supplier and purchase order management
Sales quotes
Social crm
Solution management
Territory management
Sales tracking
Mobile app
Sales force automation
SugarCRM Pricing Plans
PROFESSIONAL
$40
/User/Month
- Sales automation and forecasting
- Marketing lead management
- Support automation
- Call center automation
- Reporting & Dashboards
- SugarCRM Mobile
- Cloud or on-premise deployment
- 15GB storage
- Unlimited Studio customizations
- Unlimited online support
- Support for MySQL and SQL Server (On-Site)
POPULAR
ENTERPRISE
$65
/User/Month
- Revenue Line Item Level Opportunity Tracking Forecasting
- Product Level Quotes
- Advanced Workflow
- Role-based Views
- 100 Concurrent Customer Self-service Portal Users
- SQL-Based Reporting Access
- Support for Oracle and DB2 (On-Site)
- 12x5 (hours/days) Email and Phone Support
- 60GB storage
ULTIMATE
$150
/User/Month
- 24x7 support
- Assigned Technical Account Manager
- 250GB storage
- Up to 5 sandbox instances (On-Demand)
SugarCRM Resources
Frequently Asked Questions
Is there a free plan or free trial for SugarCRM?
SugarCRM does not offer a free plan. Paid plans start at USD 40 per user per month. It provides a free trial for users to test the platform.
How much does SugarCRM cost?
SugarCRM offers three main plans: the Professional plan at USD 40 per user per month, the Enterprise plan at USD 65 per user per month, and the Ultimate plan at USD 150 per user per month.
What does SugarCRM integrate with?
SugarCRM integrates with popular tools such as Zapier, Slack, Google Workspace, Microsoft 365, Mailchimp, Twilio, DocuSign, and QuickBooks.
Who is SugarCRM best for?
SugarCRM is best suited for mid-market businesses, sales and marketing teams, customer support departments, and industries like manufacturing, healthcare, finance, and professional services that need flexible CRM customization.
What are the best alternatives to SugarCRM?
Top alternatives include HubSpot for its free tier and strong inbound marketing tools, Salesforce for enterprise-scale power and extensive apps, Zoho CRM for affordability and multi-channel support, Pipedrive for simple sales pipeline management, and Freshsales for AI-driven lead scoring.
Is SugarCRM GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does SugarCRM have a mobile app?
Yes, SugarCRM has a mobile app available for iOS and Android devices.
What do real users say about SugarCRM?
Users generally appreciate SugarCRM's high customizability, robust reporting, and strong sales automation features. Common feedback highlights its flexibility for complex workflows, though some mention a steep learning curve and higher pricing as drawbacks.
How does SugarCRM compare to its top competitor?
Compared to Salesforce, SugarCRM is more affordable and flexible for mid-market needs with open customization options, while Salesforce offers greater scalability, a larger app ecosystem, and advanced AI features at a higher cost.
Does SugarCRM offer customer support?
Yes, SugarCRM provides customer support via email, phone, live chat, a comprehensive knowledge base, and dedicated account managers for higher-tier plans.