Smartsupp

Smartsupp

What is Smartsupp?

Smartsupp is a Czech Republic-built live chat and AI shopping assistant platform that European SMB e-commerce stores D2C brands and small support teams use for live chat WhatsApp Messenger and email channels plus Mira AI shopping agent that recommends products and qualifies leads 24/7. Best for European e-commerce SMB and D2C brands wanting live chat plus AI shopping assistant with EU data residency.

Get Best Quote for Smartsupp

Connect with SaaSrat experts to get the best quote for your business.

What's driving this search?
Help us understand your situation
Purchasing New
No current solution
Replacing Existing
Looking to switch
Step 1 of 5
Organization Size?
Select the range that applies
Step 2 of 5
Implementation Timeframe
When do you expect to implement?
Step 3 of 5
What's your role?
Select your title
Step 4 of 5
Almost there!
Your details are kept private
    By signing up, you agree to our Terms & Privacy Policy

    You're all set!

    A specialist for Smartsupp will reach out within 1 business day.

    Smartsupp Features

    Live chat with visitor recording

    WhatsApp Business and Messenger channels

    Email channel with shared inbox

    Mira AI shopping assistant 24/7

    Product recommendations from catalog

    Lead qualification and capture

    View All 12 Features
    Automated workflows (Plus and above)
    AI reply assists (Solo Plus Expert)
    Multi-language interface and chat
    Mobile apps for iOS and Android
    GDPR-native EU data hosting
    Free forever plan (1 operator 25 conversations/month)

    Smartsupp Pricing Plans

    Free

    Free
    • 1 operator
    • 25 conversations per month
    • Live chat WhatsApp Messenger channels
    • Mira AI Agent add-on available
    • Forever free
    POPULAR

    Solo

    $24 /month
    • $24/month or $17/month annual billing
    • 1 operator unlimited conversations
    • All channels + 3 emails
    • 50 AI reply assists
    • 14-day free trial

    Plus (Most Popular)

    $35 /month
    • $35/month or $25/month annual billing
    • 3 operators unlimited conversations
    • All channels + 10 emails
    • Automated workflows
    • 250 AI reply assists
    • 14-day free trial

    Expert

    $117 /month
    • $117/month or $83/month annual billing
    • 5+ operators unlimited conversations
    • All channels + 50 emails
    • 500 AI reply assists
    • Premium support
    • Additional seats approx EUR 20/month

    Enterprise (Custom Quote)

    Contact Sales
    • Custom-quoted from $280/month
    • Custom operators and features
    • Dedicated account manager
    • API access
    • Custom integrations

    Mira AI Agent (Add-On)

    $20 /month
    • $20/month or $16/month annual billing
    • 1 AI Agent working 24/7
    • 100-5,000 conversations per month
    • Product recommendations from catalog
    • 10 free conversations trial

    Smartsupp Screenshots

    Description

    Who Smartsupp Is Right For

    Smartsupp suits European SMB e-commerce stores, D2C brands, Shopify/WooCommerce operators, and small support teams (1-20 agents) that want live chat plus WhatsApp plus Messenger plus an AI shopping assistant (Mira) that recommends products and qualifies leads 24/7, without enterprise pricing or US-only data hosting. The ideal buyer is a 1-15 person e-commerce or service team in Europe needing GDPR-native EU data residency and AI shopping conversion. It is overkill for solo bloggers wanting only basic chat (use Tawk.to free) and underbuilt for enterprise B2B sales-led conversational commerce or 100+ agent contact centres (look at Intercom, Drift, or Zendesk).

    Smartsupp vs Tidio, Tawk.to, and Olark

    Tidio wins on broader AI bot ecosystem and US/UK market depth; Tawk.to wins on free permanent pricing; Olark wins on WCAG 2.1 AA accessibility certification. Smartsupp wins for European e-commerce buyers needing GDPR-native EU data residency, Mira AI shopping assistant that recommends products from the store catalog, and value-for-money tiers, Free (1 operator, 25 conversations), Solo $17/month annual ($24 monthly), Plus $25/month annual ($35 monthly), Expert $83/month annual ($117 monthly), and Enterprise from $280+.

    Smartsupp 2026 Pricing

    PlanMonthly USDAnnual USDWhat's Included
    Free$0$01 operator, 25 conversations/month, live chat + WhatsApp + Messenger, AI add-on optional
    Solo$24/month$17/month1 operator, unlimited conversations, all channels + 3 emails, 50 AI reply assists, 14-day trial
    Plus (Most Popular)$35/month$25/month3 operators, all channels + 10 emails, automated workflows, 250 AI reply assists
    Expert$117/month$83/month5+ operators, 50 emails, 500 AI reply assists, premium support, additional seats approx EUR 20/month
    EnterpriseFrom $280/monthCustomCustom operators and features, dedicated account manager, API access, custom integrations

    Mira AI Agent add-on: $16/month annual ($20 monthly) with 100-5,000 conversations/month and product recommendations. 10 free conversations trial. Unlimited AI Agents enterprise contract via sales. Human handover and multi-language support across all plans.

    Fees and Limits to Watch For

    • Conversation cap on Free: 25 conversations/month, hit the cap and chat pauses until next cycle.
    • Operator counts: Solo 1, Plus 3, Expert 5+, Enterprise custom, extra seats billed separately.
    • AI reply assist quotas: 50 (Solo), 250 (Plus), 500 (Expert) per month.
    • Mira AI Agent: separate add-on from $16/month annual; conversation tiers 100-5,000+.
    • Email channel caps: 3 emails (Solo), 10 (Plus), 50 (Expert) connected mailboxes.

    Integrations

    • E-commerce: Shopify, WooCommerce, Magento, PrestaShop, BigCommerce.
    • Messaging: WhatsApp Business, Facebook Messenger.
    • CMS: WordPress, Wix, Squarespace, Joomla.
    • CRM: HubSpot, Pipedrive, Zoho CRM.
    • Email: connect any IMAP/SMTP mailbox.
    • Analytics: Google Analytics, Mailchimp, Sendinblue.
    • API: REST API and webhooks; Enterprise plan enables deeper API access.

    Security and Compliance Posture

    Smartsupp ships SSL/TLS encryption in transit, AES-256 at rest, role-based access control, GDPR-native EU data hosting (Brno Czech Republic), ISO 27001 alignment, two-factor authentication, audit logs, and visitor-data anonymisation options. SOC 2 attestation status not publicly disclosed; EU buyers benefit from native data residency. Mira AI processing complies with GDPR for European customer data.

    Customer Support and SLA

    Email and chat support across all plans. Expert and Enterprise add premium support. Knowledge base, video tutorials, and onboarding webinars. Dedicated account manager on Enterprise. Multi-language support team (English, Czech, German, Spanish, Italian, French, Polish, Russian).

    Eligibility and Sign-up

    Smartsupp is available globally with EU-first data residency. Sign-up via email; Free plan has no card requirement. Paid tiers via 14-day trial. Mira AI Agent has its own 10-conversation free trial.

    Mobile App and Customer Portal

    iOS and Android agent apps cover chats, WhatsApp, Messenger, and email. Web admin fully responsive. Visitor-facing chat widget mobile-responsive across languages.

    Pros and Cons

    • Pros: GDPR-native EU data hosting (key for European e-commerce buyers), Mira AI shopping assistant with product recommendations from catalog, multi-channel (live chat + WhatsApp + Messenger + email) on Solo, Free plan with 25 conversations/month for testing, value-for-money tiers (Solo $17/month annual), multi-language interface and support, visitor recording for UX research.
    • Cons: conversation caps on Free require upgrade for active stores, AI reply assist quotas per tier, Mira AI Agent billed separately as add-on, integration depth narrower than Intercom for B2B SaaS, US/UK brand recognition lower than Tidio or Intercom, SOC 2 attestation status not publicly disclosed.

    2026 Updates

    The 2026 roadmap deepened Mira AI shopping assistant (product recommendations, 24/7 operation), refreshed AI reply assist quotas, expanded WhatsApp Business integration, added Enterprise plan customisation, and improved mobile apps for iOS and Android.

    What Real Buyers Say

    European e-commerce operators on the r/ecommerce subreddit describe Smartsupp as the credible choice when the buyer is a small-to-mid European D2C or e-commerce store needing live chat plus WhatsApp plus an AI shopping assistant with GDPR-native data residency. The recurring praise is Mira AI for product recommendations and EU data hosting; the recurring complaint is conversation caps on Free and separate Mira AI Agent add-on pricing.

    Smartsupp Alternatives

    ProductBest FitStarting Price
    TidioSMB e-commerce live chat plus AI botFree; Starter $29/month
    Tawk.toFree permanent live chatFree permanent
    OlarkClassic live chat with WCAG 2.1 AAStandard $29/seat/month
    IntercomB2B SaaS sales-led chat plus AIEssential $39/seat/month
    Zoho SalesIQZoho One ecosystem buyersFree; Basic $10/operator/month

    Field Guide

    VendorSmartsupp.com s.r.o.
    HeadquartersBrno, Czech Republic
    Data residencyGDPR-native EU data hosting
    AIMira AI Agent (shopping assistant with product recommendations)
    Free plan1 operator, 25 conversations/month
    Support languagesEnglish, Czech, German, Spanish, Italian, French, Polish, Russian

    How to Get Started With Smartsupp

    1. Open the official Smartsupp website and sign up for the Free plan.
    2. Install the chat widget on your website (Shopify, WooCommerce, WordPress, etc.).
    3. Connect WhatsApp Business and Facebook Messenger for omnichannel inbox.
    4. Trial Mira AI Agent (10 free conversations) for product recommendations.
    5. Upgrade to Solo, Plus, Expert, or Enterprise based on conversation volume and team size.

    How to Cancel or Pause

    Cancel any time on monthly billing; annual prepay non-refundable but unused months credit forward. Free plan available as fallback. Data export covers chats, WhatsApp, Messenger conversations, and email tickets.

    Eligibility Checklist

    • You are a European e-commerce store, D2C brand, Shopify/WooCommerce operator, or small support team.
    • You want live chat plus WhatsApp plus Messenger plus optional AI shopping assistant on one platform.
    • You need GDPR-native EU data residency.
    • You operate at 1-20 agent scale with predictable conversation volume.
    • You do not need Intercom or Drift-scale enterprise B2B conversational marketing.

    Pricing FAQ

    • Is there a free plan? Yes, Free covers 1 operator and 25 conversations/month with live chat + WhatsApp + Messenger.
    • What does Solo cost? $24/month or $17/month annual. 1 operator, unlimited conversations, all channels + 3 emails, 50 AI reply assists.
    • What about Plus? $35/month or $25/month annual. 3 operators, all channels + 10 emails, automated workflows, 250 AI reply assists.
    • How does Mira AI Agent pricing work? Separate add-on at $20/month ($16 annual) with 100-5,000 conversations/month. 10 free conversations trial. Unlimited AI Agents via Enterprise sales.

    Bottom Line

    For European SMB e-commerce stores, D2C brands, Shopify/WooCommerce operators, and small support teams (1-20 agents) that want live chat plus WhatsApp plus Messenger plus an AI shopping assistant (Mira) that recommends products and qualifies leads 24/7, without enterprise pricing or US-only data hosting, Smartsupp is a credible 2026 shortlist option from Brno, Czech Republic with GDPR-native EU data hosting, Mira AI shopping assistant, Free plan with 25 conversations/month, value-for-money tiers (Solo $17/month annual), multi-language interface and support (English, Czech, German, Spanish, Italian, French, Polish, Russian), and visitor recording for UX research. The trade-off is conversation caps on Free, AI reply assist quotas per tier, Mira AI Agent billed separately, and narrower integration depth than Intercom for B2B SaaS. Shortlist Smartsupp against Tidio for SMB e-commerce live chat plus AI bot, Tawk.to for free permanent live chat, Olark for classic live chat with WCAG 2.1 AA accessibility, Intercom for B2B SaaS sales-led chat plus AI, and Zoho SalesIQ for Zoho One ecosystem buyers. For broader market context, see the related SaaSRat blog guide. Verified on 2026-06-25. Vendor information verified from the official Smartsupp website.

    Frequently Asked Questions

    Is there a free plan or free trial for Smartsupp?
    Yes, Smartsupp offers a free plan. It also has paid plans like Standard at USD 8 per month and Pro at USD 19 per month.
    How much does Smartsupp cost?
    Smartsupp has a Free plan that is free, Standard at USD 8 per month, and Pro at USD 19 per month.
    What does Smartsupp integrate with?
    Smartsupp integrates with tools like Slack, Zapier, Shopify, WordPress, Facebook Messenger, HubSpot, Mailchimp, and Zendesk.
    Who is Smartsupp best for?
    Smartsupp is best for small to medium-sized e-commerce businesses, customer support teams, and sales roles that need live chat with session recording and visitor tracking.
    What are the best alternatives to Smartsupp?
    Top alternatives include Intercom for advanced AI features, LiveChat for robust reporting, Tidio for affordable bots, Zendesk Chat for enterprise scale, and Drift for conversational marketing.
    Is Smartsupp GDPR / SOC 2 compliant?
    Compliance information not publicly confirmed.
    Does Smartsupp have a mobile app?
    Yes, Smartsupp has a mobile app for iOS and Android.
    What do real users say about Smartsupp?
    Users praise Smartsupp for its easy setup, session recording, and real-time visitor tracking, though some note limitations in advanced customization for larger teams.
    How does Smartsupp compare to its top competitor?
    Compared to LiveChat, Smartsupp is more affordable with strong e-commerce features like session recording, while LiveChat offers better multi-channel support and detailed analytics.
    Does Smartsupp offer customer support?
    Smartsupp provides customer support via live chat, email, a knowledge base, and community forums.
    Software

    Find Your Perfect Software

    Answer a few quick questions to get matched

    What's driving this search?
    Help us understand your current situation
    Purchasing New Software
    No current solution in place
    Replacing Existing Software
    Looking to switch providers
    Step 1 of 5
    What is the size of your organization?
    Select the range that best applies
    Step 2 of 5
    Implementation Timeframe
    When do you expect to implement?
    Step 3 of 5
    What's your role?
    Select the title that best describes you
    Step 4 of 5
    Almost there — let's connect you
    Your details are kept private and never shared without consent
      By signing up, you agree to our Terms & Privacy Policy

      You're all set!

      A specialist for will reach out within 1 business day with tailored recommendations for your needs.