Smartsupp
by Smartsupp • Founded 2013
What is Smartsupp?
Smartsupp is a live chat and customer communication tool for e-commerce businesses, combining real-time chat with session recording and visitor analytics. Agents see how visitors interact with the site and engage at the right moment to reduce cart abandonment.
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Smartsupp Features
Real time chat
Chatbot integration
Visitor tracking
Customizable chat widget
Automated messages
File sharing
View All 29 Features
Chat history
Mobile app
Multi language support
Analytics and reporting
Proactive chat invitations
Shortcuts and canned responses
Agent performance tracking
Visitor information
Offline form
Third party integrations
Customizable chatbot
Video recordings
Email notifications
Gdpr compliance
Agent scheduling
Assignment management
Knowledge database
Persistent chat
Visitor targeting
Visitor banning
Real time monitoring
Personal greetings
Automatic chat translation
Smartsupp Pricing Plans
Free
Free
- Unlimited chat conversations
- Unlimited number of agents
- Custom chat box design
- 14-day chat history
POPULAR
Standard
$8
/Per Month
- All features of Free
- Unlimited chat history
- Video recordings of visitors
- Automatic messages
- Google Analytics connection
- API
- Priority chat support
Pro
$19
/Per Month
- All features of Standard
- Statistics
- Groups of agents
- High load dashboard
- Shot of Slivovica
Smartsupp Resources
Smartsupp Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Smartsupp?
Yes, Smartsupp offers a free plan. It also has paid plans like Standard at USD 8 per month and Pro at USD 19 per month.
How much does Smartsupp cost?
Smartsupp has a Free plan that is free, Standard at USD 8 per month, and Pro at USD 19 per month.
What does Smartsupp integrate with?
Smartsupp integrates with tools like Slack, Zapier, Shopify, WordPress, Facebook Messenger, HubSpot, Mailchimp, and Zendesk.
Who is Smartsupp best for?
Smartsupp is best for small to medium-sized e-commerce businesses, customer support teams, and sales roles that need live chat with session recording and visitor tracking.
What are the best alternatives to Smartsupp?
Top alternatives include Intercom for advanced AI features, LiveChat for robust reporting, Tidio for affordable bots, Zendesk Chat for enterprise scale, and Drift for conversational marketing.
Is Smartsupp GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Smartsupp have a mobile app?
Yes, Smartsupp has a mobile app for iOS and Android.
What do real users say about Smartsupp?
Users praise Smartsupp for its easy setup, session recording, and real-time visitor tracking, though some note limitations in advanced customization for larger teams.
How does Smartsupp compare to its top competitor?
Compared to LiveChat, Smartsupp is more affordable with strong e-commerce features like session recording, while LiveChat offers better multi-channel support and detailed analytics.
Does Smartsupp offer customer support?
Smartsupp provides customer support via live chat, email, a knowledge base, and community forums.
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