Scorebuddy
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What is Scorebuddy?
Scorebuddy is a contact centre quality management and staff engagement platform. It digitises QA scorecards, automates interaction sampling, delivers agent coaching feedback, tracks performance trends, and integrates with speech analytics and telephony systems.
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Scorebuddy Features
Call monitoring
Quality assurance
Agent performance tracking
Customizable scorecards
Reporting and analytics
Real time dashboards
View All 32 Features
Customer feedback integration
Coaching and training tools
Speech analytics
Screen recording
Workflow automation
Compliance management
Multi channel support
Survey management
Root cause analysis
Automated alerts
Role based access control
Data export
Api integration
Mobile access
Quality management
Call routing
Call recording
Application integration
Live chat system
Blended call center
Call scripting
Inbound call center
Outbound call center
Premise based call center
Queue manager
Workforce management
Scorebuddy Pricing Plans
POPULAR
Pro
$380
/Per Month
- Core Modules
- 5GB Storage
- All features in Starter
- Integrated Surveys
Scorebuddy Resources
Frequently Asked Questions
Is there a free plan or free trial for Scorebuddy?
Scorebuddy does not have a free plan, but a free trial might be available for new users to test the platform.
How much does Scorebuddy cost?
Scorebuddy offers three main plans: Starter at USD 165 per month, Pro at USD 380 per month, and Pro Plus at USD 640 per month. Pricing is tailored to business needs, and a free trial might be available.
What does Scorebuddy integrate with?
Scorebuddy integrates with popular tools like Salesforce, Zendesk, Slack, Microsoft Teams, Zapier, HubSpot, and Gong to streamline contact center workflows and data sharing.
Who is Scorebuddy best for?
Scorebuddy is ideal for small to medium-sized businesses and enterprises in customer service-heavy industries like retail, finance, and telecom. It suits contact center managers, quality assurance teams, and supervisors focused on improving call quality and agent performance.
What are the best alternatives to Scorebuddy?
Top alternatives include CallMiner for advanced conversation analytics, NICE for comprehensive workforce optimization, Gong for sales-focused call insights, Talkdesk for cloud contact centers, and Five9 for scalable inbound and outbound calling.
Is Scorebuddy GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Scorebuddy directly or check their security documentation.
Does Scorebuddy have a mobile app?
Scorebuddy may offer mobile access through a responsive web app or dedicated mobile applications for on-the-go quality management.
What do real users say about Scorebuddy?
Users praise Scorebuddy for its intuitive scoring tools, accurate QA evaluations, and ease of use in monitoring agent performance. Common feedback highlights strong reporting features, though some note a learning curve for advanced customization and occasional delays in call processing.
How does Scorebuddy compare to its top competitor?
Compared to CallMiner, Scorebuddy stands out with more affordable pricing starting at USD 165 per month and simpler QA scoring focused on contact centers, while CallMiner offers deeper AI-driven analytics but at a higher cost and complexity.
Does Scorebuddy offer customer support?
Scorebuddy provides customer support via email, live chat, phone during business hours, and a comprehensive knowledge base with tutorials and guides to help users get the most from the platform.
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