Samanage

by Samanage Ltd

What is Samanage?

Samanage, now SolarWinds Service Desk, is a cloud-based IT service management platform that extends service management to HR, facilities, and operations. It covers ITIL incidents, change management, asset lifecycle, and a self-service catalogue for all departments.

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Samanage Features

Incident management

Service catalog

Knowledge base

Self service portal

Asset management

Change management

View All 23 Features

Problem management

Release management

Configuration management database (cmdb)

Service level agreements (slas)

Reporting and analytics

Automated workflows

Email integration

Mobile access

Customizable dashboards

User management

Third party integrations

Task management

Surveys and feedback

Multi language support

Self service portal

Contract management

Ticket management

Samanage Pricing Plans

Team

$19 /Agent/Month/Billed Annually

Community & Email Support
Incident Management
Service Portal
Knowledge base

POPULAR

Business

$49 /Agent/Month/Billed Annually

Includes Team Plus
Chat Support
Service Catalog
Change Management
Service Level Agreement (SLA)

Professional

$69 /Agent/Month/Billed Annually

Includes Business Plus
Phone Support
Automations
Benchmarking
Contract Management
Risk Management
License Compliance
API access

Samanage Resources

Samanage Screenshots

Samanage Service Management Solution Screenshot

Frequently Asked Questions

Is there a free plan or free trial for Samanage?

Samanage does not offer a free plan, but a free trial might be available for new users to test the platform before committing.

How much does Samanage cost?

Samanage offers three main plans: Team at USD 19 per agent per month billed annually, Business at USD 49 per agent per month billed annually, and Professional at USD 69 per agent per month billed annually. Pricing scales with the number of agents and features needed.

What does Samanage integrate with?

Samanage integrates with popular tools like Slack, Salesforce, Zapier, Jira, Microsoft Teams, Google Workspace, Okta, and Active Directory, making it easy to connect with your existing workflow.

Who is Samanage best for?

Samanage is ideal for small to mid-sized businesses and enterprises in IT, customer service, and operations departments. IT admins, service desk managers, and teams needing comprehensive ITSM across multiple departments find it particularly useful.

What are the best alternatives to Samanage?

Top alternatives include Freshservice for its user-friendly interface and asset management, Zendesk for strong customer support focus, ServiceNow for enterprise-scale ITSM, Jira Service Management for agile teams, and HaloITSM for cost-effective simplicity.

Is Samanage GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Samanage directly or check their security documentation.

Does Samanage have a mobile app?

Yes, Samanage has mobile apps available for iOS and Android, allowing users to manage tickets and services on the go.

What do real users say about Samanage?

Users praise Samanage for its robust incident and problem management, intuitive self-service portal, and reliable ticket handling. Many appreciate how it streamlines IT service across departments, though some note a learning curve for customization and occasional performance hiccups during peak times.

How does Samanage compare to its top competitor?

Compared to Zendesk, Samanage excels in full ITSM capabilities like contract and problem management for IT teams, while Zendesk shines in customer-facing support with faster setup for sales and marketing. Samanage suits internal service desks better, whereas Zendesk fits external help desks.

Does Samanage offer customer support?

Yes, Samanage provides customer support through email, live chat, phone for higher plans, and a comprehensive knowledge base with tutorials and community forums to help users resolve issues quickly.