REVE Chat

Who REVE Chat Is Right For

REVE Chat suits SMB e-commerce stores, growing SaaS sales teams, mid-market customer-support teams, fintechs, edtechs, and operators that want omnichannel live chat plus AI chatbots plus WhatsApp plus Instagram plus Facebook Messenger plus email plus audio and video chat plus co-browsing on a single subscription.

The ideal buyer is a 1-50 agent team running mixed sales and support across multiple channels with measurable visitor traffic. Core flow covers website chat, AI agent triage, escalation to human, and optional co-browsing for complex support cases.

It is overkill for solo founders wanting a basic chat widget (use Tawk.to free) and underbuilt-by-comparison for enterprise omnichannel contact centres requiring deep voice IVR, generative AI for voice, and FedRAMP-Authorised hosting (look at Zendesk Suite Enterprise + Copilot or Genesys Cloud).

REVE Chat vs Intercom, Smartsupp, and Zoho SalesIQ

Intercom wins on AI sophistication for B2B SaaS sales-led chat. Smartsupp wins on EU GDPR-native data hosting and Mira AI shopping assistant. Zoho SalesIQ wins on Zoho One ecosystem integration.

REVE Chat wins on AI agent count scaling (3 Growth, unlimited Enterprise), audio and video calling from Growth tier, co-browsing on Enterprise, and broader omnichannel breadth at competitive pricing (Starter $29/month with annual discount, Growth $99/month).

REVE Chat 2026 Pricing

14-day free trial across paid tiers (all Enterprise features). Annual billing discount available. Additional seats $8.99 each on Starter, Growth, and Enterprise.

Fees and Limits to Watch For

• Session caps: 100 (Free), 10,000 (Starter), unlimited (Growth and above).
• AI agent caps: 0 (Starter), 3 (Growth), unlimited (Enterprise).
• Chat history: 30 days (Free), 90 days (Starter), 365 days (Growth), unlimited (Enterprise).
• Channel gating: Instagram on Starter, WhatsApp and business email on Growth, Telegram and Mobile SDK on Enterprise.
• Co-browsing gated to Enterprise: not available on lower tiers.
• Audio/video and screen sharing: gated to Growth and Enterprise.

Integrations

• E-commerce: Shopify, WooCommerce, Magento, BigCommerce.
• CRM: Salesforce, HubSpot, Zoho CRM, Pipedrive via REST API.
• Messaging: WhatsApp Business, Facebook Messenger, Instagram, Telegram.
• CMS: WordPress, Wix, Squarespace.
• Email: business email channel on Growth and above.
• Helpdesk: Zendesk, Freshdesk via REST API.
• Mobile SDK: in-app chat for vendor mobile apps (Enterprise).
• Developer: REST API and webhooks for custom integration.

Security and Compliance Posture

REVE Chat ships SSL/TLS encryption in transit, AES-256 at rest, role-based access control, GDPR-compliant data handling, ISO 27001 alignment, two-factor authentication, audit logs, permission management (Enterprise), and Singapore data hosting with regional options.

REVE Systems as parent operates broader telco-grade infrastructure with security certifications spanning multiple modules.

Customer Support and SLA

Email and chat support across all paid tiers. Enterprise adds priority support and dedicated success manager.

Singapore-headquartered REVE Systems with global support across Asia-Pacific, US, EU, and Middle East. Knowledge base, video tutorials, and certified REVE partners.

Eligibility and Sign-up

REVE Chat is available globally. Free plan covers 100 sessions permanently with no card.

Paid tiers via 14-day free trial with all Enterprise features. Monthly or annual billing on credit card or invoice.

Mobile App and Customer Portal

iOS and Android apps cover chats, notifications, and visitor information. Web admin fully responsive. Mobile SDK on Enterprise for in-app chat in vendor mobile apps. Visitor-facing chat widget mobile-responsive.

Pros and Cons

• Pros: AI agent count scaling (3 Growth, unlimited Enterprise), audio and video calling from Growth tier, co-browsing on Enterprise (rare in mid-market live chat), 14-day free trial with Enterprise features, Free plan for testing, broader omnichannel breadth (Web, Facebook, Instagram, WhatsApp, Telegram, Email), Mobile SDK for in-app chat (Enterprise), whitelabeling on Enterprise, REVE Systems telco-grade infrastructure.
• Cons: session caps on Starter (10,000) require Growth for unlimited, AI agent count gated by tier, co-browsing gated to Enterprise at $279/month, additional seats at $8.99 each add cost, annual pricing structure unclear across sources, SOC 2 attestation status not always publicly listed, narrower brand recognition vs Intercom or Zendesk in North America.

2026 Updates

The 2026 roadmap deepened AI agents (3 Growth, unlimited Enterprise), refreshed omnichannel breadth (WhatsApp, Instagram, Telegram, Mobile SDK), expanded audio and video calling on Growth, added co-browsing improvements on Enterprise, and improved mobile apps for iOS and Android.

What Real Buyers Say

SMB e-commerce and SaaS sales teams on the r/CustomerSuccess subreddit describe REVE Chat as the credible omnichannel choice when the buyer wants AI agents plus audio video plus co-browsing without Intercom-level pricing.

Praised: AI agent count on Growth and Enterprise, audio video calling, co-browsing on Enterprise. Friction: session caps on Starter, additional seat cost, and AI agent gating by tier.

REVE Chat Alternatives

Field Guide

How to Get Started With REVE Chat

1. Open the official REVE Chat website and sign up for Free or start 14-day Enterprise trial.
2. Install the chat widget on your website (JavaScript snippet).
3. Configure channels (Web + Facebook + Shopify + WooCommerce on Free; add Instagram on Starter, WhatsApp on Growth, Telegram on Enterprise).
4. Build your first AI agent (Growth: 3 agents; Enterprise: unlimited).
5. Upgrade to Growth ($99/month) for AI agents and audio video calling, or Enterprise ($279/month) for co-browsing and unlimited AI agents.

How to Cancel or Pause

Cancel any time on monthly billing; annual prepay non-refundable but unused months credit forward. Drop to Free plan (100 sessions, 30-day history) to retain account without payment. Data export covers chat transcripts, visitor data, and AI agent training.

Eligibility Checklist

• You operate a SMB e-commerce store, SaaS sales team, mid-market support team, fintech, edtech, or growing business.
• You have 1-50 agents handling mixed sales and support across multiple channels.
• You want AI chatbots plus WhatsApp plus Instagram plus audio video plus co-browsing on one subscription.
• You can accept session caps on Starter and AI agent gating by tier.
• You do not need Zendesk Suite Enterprise + Copilot or Genesys Cloud-scale generative AI for voice.

Pricing FAQ

• Is there a free plan? Yes, Free covers 100 sessions, website + Facebook + Shopify + WooCommerce, 30-day chat history, no card required.
• What does Starter cost? $29/month base with 10,000 sessions, Instagram, 90-day history. Additional seats $8.99 each.
• When do AI agents enable? Growth at $99/month base (3 AI agents) and Enterprise at $279/month base (unlimited AI agents).
• When does co-browsing enable? Enterprise tier at $279/month base.

Bottom Line

REVE Chat is a credible 2026 shortlist option for SMB e-commerce stores, growing SaaS sales teams, mid-market customer-support teams, fintechs, edtechs, and operators that want omnichannel live chat plus AI chatbots plus WhatsApp plus Instagram plus Facebook Messenger plus audio and video chat plus co-browsing on a single subscription.

Highlights: Singapore-built REVE Systems with telco-grade infrastructure. Free plan covers 100 sessions and 30-day chat history. AI agent count scaling: 3 on Growth, unlimited on Enterprise. Audio and video calling from Growth tier. Co-browsing on Enterprise (rare in mid-market live chat). Broader omnichannel breadth (Web, Facebook, Instagram, WhatsApp, Telegram, Email, Mobile SDK).

Pricing: Free at $0 (100 sessions). Starter $29/month (10,000 sessions, Instagram, 90-day history). Growth $99/month (unlimited sessions, 3 AI agents, WhatsApp, business email, 365-day history, audio/video, screen sharing). Enterprise $279/month (unlimited AI agents, Telegram, Mobile SDK, unlimited history, co-browsing, whitelabeling, permission management). 14-day free trial with Enterprise features. Additional seats $8.99 each on paid tiers.

Trade-offs: Session caps on Starter (10,000) require Growth for unlimited. AI agent count gated by tier (3 Growth, unlimited Enterprise). Co-browsing gated to Enterprise at $279/month. Additional seats at $8.99 each add cost. Annual pricing structure unclear across sources. Narrower brand recognition vs Intercom or Zendesk in North America.

Shortlist alternatives: Intercom for B2B SaaS sales-led chat with Fin AI, Smartsupp for EU live chat plus Mira AI shopping assistant, Zoho SalesIQ for Zoho One ecosystem, LiveChat for polished classic chat with Copilot AI, and Tawk.to for free permanent live chat. For broader market context, see the related SaaSRat blog guide.

Verified on 2026-06-26. Vendor information verified from the official REVE Chat website.