Provide Support
by Provide Support LLC. • Founded 2003
What is Provide Support?
Provide Support is a live chat solution for businesses requiring high reliability and continuous availability. It offers proactive chat invitations, real-time visitor monitoring, canned responses, chat transfer, and a 99.99% uptime SLA for always-on support teams.
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Provide Support Features
Real time visitor monitoring
Customizable chat widget
Proactive chat invitations
File transfer
Chat transcripts
Canned responses
View All 46 Features
Visitor banning
Chat routing
Multi operator support
Mobile support
Detailed reports
Ssl encryption
Third party integrations
Offline messaging
Spell checker
Operator to operator chats
Visitor geo location
Customizable pre chat forms
Customizable post chat surveys
Multi language support
Customizable branding
Offline form
Proactive invitations
Transfers / routing
Real time monitoring
File sharing
Automatic greetings
Visitor tracking
Surveys & feedback
Analytics
Reporting
Interaction tracking
Website visitor tracking
Chat / messaging
Drag & drop
Proactive chat
Multi website support
Chat widget
Chat history
Pre and post chat forms
Multi language
Alerts / escalation
Transfers/routing
Mobile messaging
Ip blocking
Integration and customization
Provide Support Pricing Plans
Small Business
$24
/Per Month
- 1 Operator
- all features included
- branding free
- $13/month if billed annually
POPULAR
Corporate
$53
/Per Month
- 3 Operators
- all features included
- branding free
- $25.80/month if billed annually
Enterprise
$108
/Per Month
- 10 Operators
- all features included
- branding free
- $59.40/month if billed annually
Provide Support Resources
Provide Support Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Provide Support?
Provide Support does not offer a free plan. Paid plans start at USD 24 per month. It provides a 14-day free trial for new users to test the service.
How much does Provide Support cost?
Provide Support offers three pricing plans: Small Business at USD 24 per month, Corporate at USD 53 per month, and Enterprise at USD 108 per month.
What does Provide Support integrate with?
Provide Support integrates with popular tools like Zapier, Slack, WordPress, Shopify, BigCommerce, Magento, Joomla, and various e-commerce platforms for seamless workflows.
Who is Provide Support best for?
Provide Support is ideal for small businesses, growing companies, and enterprises needing reliable live chat, especially e-commerce sites, customer support teams, and websites requiring 24/7 availability across multiple languages and devices.
What are the best alternatives to Provide Support?
Top alternatives include LiveChat for advanced visitor tracking and reporting, Intercom for AI-powered bots and marketing automation, Zendesk Chat for comprehensive ticketing integration, Tidio for budget-friendly options with WhatsApp support, and Help Scout for email-focused teams seeking simple chat add-ons.
Is Provide Support GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Provide Support have a mobile app?
Yes, Provide Support has mobile apps available for iOS and Android, allowing support teams to manage chats on the go.
What do real users say about Provide Support?
Users generally praise Provide Support for its exceptional uptime, easy customization, and reliable performance for always-on support. Common feedback highlights quick setup, effective chat routing, and strong mobile support, though some note limitations in advanced analytics compared to competitors.
How does Provide Support compare to its top competitor?
Compared to LiveChat, Provide Support stands out with higher uptime guarantees and simpler pricing for basic needs, while LiveChat offers more robust analytics, visitor behavior insights, and extensive third-party integrations at a potentially higher cost.
Does Provide Support offer customer support?
Yes, Provide Support provides 24/7 live chat support for customers, along with email assistance, a detailed knowledge base, and proactive help during onboarding.
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