Kustomer

by Kustomer Inc

What is Kustomer?

Kustomer is a customer service CRM for high-growth consumer brands. It provides a unified customer timeline view across all channels, AI-powered automation for deflection and routing, proactive service workflows, and CRM-connected customer support management.

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Kustomer Features

Unified customer view

Omnichannel communication

Customizable workflows

Ai powered automation

Sentiment analysis

Knowledge base

View All 38 Features

Customer timeline

Advanced reporting

Integrations

Collaboration tools

Task management

Customer segmentation

Self service portal

Mobile app

Custom fields

Macros

Multilingual support

Role based access control

Sla management

Email management

Crm & sales dashboards

Crm & sales reports

Crm analytics

Document management

Email marketing / sms marketing

Marketing analytics

Marketing automation

Performance management

Product database

Project management

Appointment management

Sales tracking

Sales force automation

Workflow management

Dashboard

Pipeline management

Interaction tracking

Access monitoring

Kustomer Pricing Plans

Enterprise

$99 /User/Month

Email, Chat, SMS, Social, Self-service
Voice Provider Integrations
Proactive Service
Actionable Integrations
Multi-step, Branchable Workflow Engine
Custom Reporting
Multilingual Support
AI-Based Sentiment

POPULAR

Ultimate

$169 /User/Month

Everything in enterprise, plus…
Enterprise Routing
Real-time Dashboards
Live Agent Auditing
Unlimited Collaboration Users
Sandbox Access
Extended API Rate Limit
SAML Single Sign-On

Kustomer Resources

Kustomer Screenshots

Kustomer Customer Management Platform Screenshot

Frequently Asked Questions

Is there a free plan or free trial for Kustomer?

Kustomer does not offer a free plan, but a free trial is available for new users to test the platform before committing.

How much does Kustomer cost?

Kustomer offers two main plans: Enterprise at USD 99 per user per month, and Ultimate at USD 169 per user per month. Pricing is tailored for teams, and a free trial may be available to get started.

What does Kustomer integrate with?

Kustomer integrates with popular tools like Slack, Salesforce, Zapier, Mailchimp, Google Workspace, Shopify, HubSpot, and Zendesk, making it easy to connect your customer service workflow with other apps.

Who is Kustomer best for?

Kustomer is ideal for consumer brands, e-commerce companies, and retail businesses of all sizes, especially those needing robust customer service CRM. It's great for support teams, sales reps, and marketing professionals handling high-volume interactions.

What are the best alternatives to Kustomer?

Top alternatives include Zendesk for comprehensive ticketing, Intercom for conversational messaging, Freshdesk for affordable support, HubSpot CRM for inbound marketing integration, and Salesforce Service Cloud for enterprise-scale operations.

Is Kustomer GDPR / SOC 2 compliant?

For specific compliance certifications like GDPR or SOC 2, it's recommended to contact Kustomer directly or check their security documentation.

Does Kustomer have a mobile app?

Yes, Kustomer has a mobile app available for both iOS and Android, allowing teams to manage customer interactions on the go.

What do real users say about Kustomer?

Users praise Kustomer for its intuitive interface, unified inbox, and powerful automation that streamline customer service. Common feedback highlights fast setup and great analytics, though some note the learning curve for advanced features and higher costs for larger teams.

How does Kustomer compare to its top competitor?

Compared to Zendesk, Kustomer stands out with a stronger focus on consumer brands and a more modern, unified timeline view of customer interactions, while Zendesk excels in customizable ticketing for diverse industries. Kustomer often feels more conversational and brand-friendly.

Does Kustomer offer customer support?

Yes, Kustomer provides customer support through live chat, email, phone for higher plans, and a comprehensive knowledge base with tutorials and guides to help users get the most out of the platform.