Kommo

VERIFIED

by QSOFT LLC • Founded 2004

CRM

What is Kommo?

Kommo is a messenger-based CRM for businesses selling through WhatsApp, Instagram, and Facebook Messenger. It consolidates conversations from social channels, manages sales pipelines, automates chatbot workflows, and provides team inbox for collaborative selling.

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Kommo Features

Contact management

Lead management

Sales pipeline

Task management

Email integration

Customizable dashboards

View All 52 Features

Reporting and analytics

Mobile access

Workflow automation

Calendar integration

Team collaboration

Custom fields

Deal tracking

Sales forecasting

Third party integrations

Role based permissions

Customer support

Activity tracking

Document management

Api access

Capture leads from twitter/facebooks

Case management

Crm & sales dashboards

Crm & sales reports

Crm analytics

Developer api

Email marketing / sms marketing

Email templates

Marketing automation

Mass email

On demand (saas)

Product database

Project management

Solution management

Territory management

Sales tracking

Opportunity management

Mobile app

Sales force automation

Customer database

Workflow management

Call center management

Lead scoring

Web forms

Import & export data

Inquiry management

Interaction tracking

Landing pages

List management

Product catalog

Customization

Access monitoring

Kommo Pricing Plans

Base

$15 /User/Month/Billed Annually

Call center management
Contact management
Lead capture & organization
Sales process management
Analytics
Customization

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POPULAR

Enterprise

$45 /User/Month/Billed Annually

Advanced features +
Periodic Backup
Lead scoring
4x as many Contacts, Leads, Storage

Get Pricing

Advanced

$25 /User/Month

Base features +
Digital Pipeline (automation)
Business Processes
Create user groups/teams
2x as many Contacts, Leads, Storage

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View full pricing on Kommo website →

Kommo Resources

Frequently Asked Questions

Is there a free plan or free trial for Kommo?

Kommo does not offer a free plan, but a free trial is available for new users to explore its features.

How much does Kommo cost?

Kommo offers paid plans starting at USD 15 per user per month billed annually for the Base plan, USD 25 per user per month for the Advanced plan, and USD 45 per user per month for the Enterprise plan.

What does Kommo integrate with?

Kommo integrates seamlessly with tools like Facebook, Twitter, WhatsApp, Telegram, Slack, Zapier, Gmail, and Mailchimp, making it easy to connect your messaging and sales workflows.

Who is Kommo best for?

Kommo is ideal for small to medium-sized businesses, sales teams, and customer support groups that rely on conversational selling through messengers, especially in e-commerce, real estate, and service industries.

What are the best alternatives to Kommo?

Top alternatives include HubSpot for comprehensive inbound marketing, Pipedrive for simple pipeline management, Freshsales for AI-driven sales automation, Zoho CRM for affordable multi-channel support, and Salesforce for enterprise-scale customization.

Is Kommo GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Kommo directly or check their security documentation.

Does Kommo have a mobile app?

Yes, Kommo has a mobile app available for both iOS and Android devices.

What do real users say about Kommo?

Users love Kommo for its strong messaging integrations and intuitive interface that boost conversational sales, though some note a learning curve for advanced customizations and occasional glitches in high-volume use.

How does Kommo compare to its top competitor?

Compared to HubSpot, Kommo excels in messenger-first CRM for direct sales chats and lead capture from social platforms, while HubSpot offers broader marketing automation tools but at a higher cost for similar features.

Does Kommo offer customer support?

Yes, Kommo provides customer support through live chat, email, a knowledge base, and dedicated account managers for higher plans.