IMsupporting
by IMsupporting Ltd
What is IMsupporting?
IMsupporting is a live chat platform for customer support and sales teams. It tracks website visitors, shows agent browsing history, and enables real-time chat with canned responses and offline message management for businesses handling ongoing customer inquiries.
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IMsupporting Features
Real time chat
Chat transcripts
Visitor tracking
Customizable chat widgets
Canned responses
File transfer
View All 35 Features
Chat routing
Offline messaging
Chat history
Proactive chat
Multi language support
Chat analytics
Third party integrations
Mobile app
Agent performance reports
Visitor banning
Typing indicator
Chat tags
Customizable branding
Ssl encryption
Google analytics
Webmaster & sitemap
Social media integration
Assignment management
Co browsing
Geotargeting
Knowledge database
Offline form
Persistent chat
Proactive invitations
Shortcut messages
Visitor targeting
Real time monitoring
Automatic greetings
Personal greetings
IMsupporting Screenshots
Frequently Asked Questions
Is there a free plan or free trial for IMsupporting?
IMsupporting does not offer a free plan, but it provides a 14-day free trial to test the features.
How much does IMsupporting cost?
IMsupporting offers several plans: the Basic plan costs USD 29 per month, the Pro plan costs USD 99 per month, and Enterprise pricing is custom based on needs.
What does IMsupporting integrate with?
IMsupporting integrates with Google Analytics, Slack, Zapier, Facebook Messenger, Twitter, HubSpot, Mailchimp, and Salesforce.
Who is IMsupporting best for?
IMsupporting is best for small to medium-sized businesses in e-commerce, SaaS, and retail industries, particularly customer support teams and sales representatives seeking affordable live chat solutions.
What are the best alternatives to IMsupporting?
Top alternatives include Intercom for advanced AI chatbots, LiveChat for a user-friendly interface, Zendesk Chat for enterprise-scale ticketing integration, Tidio for budget-friendly options, and Drift for conversational marketing focus.
Is IMsupporting GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does IMsupporting have a mobile app?
IMsupporting's mobile app availability is unknown.
What do real users say about IMsupporting?
Users generally appreciate the context-aware chat, proactive invitations, and easy customization, but some note limitations in advanced reporting and mobile responsiveness.
How does IMsupporting compare to its top competitor?
Compared to Intercom, IMsupporting is more affordable and simpler for basic live chat needs, while Intercom excels in AI-driven bots, extensive analytics, and larger-scale deployments.
Does IMsupporting offer customer support?
Yes, IMsupporting provides customer support through live chat, email, a knowledge base, and ticket system.
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