Helpviser

by Helpviser

What is Helpviser?

Helpviser is a customer service platform with guided resolution tools for support agents. It provides decision trees, step-by-step resolution guides, and contextual knowledge articles to help agents consistently resolve customer issues with speed and accuracy.

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Helpviser Features

Ticket management

Automated workflows

Multi channel support

Knowledge base

Self service portal

Sla management

View All 70 Features

Customizable dashboards

Reporting and analytics

Customer feedback

Collaboration tools

Mobile app

Email integration

Live chat

Social media integration

Canned responses

Asset management

Role based access control

Third party integrations

Custom fields

Multi language support

Accounting

Cloud computing

Crm & sales reports

Crm analytics

Customer management

Customer support

Knowledge management

Marketing automation

Sales tracking

Email management

Billing & invoicing

Dashboard

A/b testing

Analytics

Real time analytics

Sales management

Content analytics

Push notifications

Sales dashboards & reports

Chat / messaging

Multi screen support

Customer support tracking

Online ticketing

Onsite ticketing

Mobile ticketing

Data integration

1 click installationworks with googleapps

Saas helpdesk software

Account alerts

Action management

Content management

Knowledge base management

Sales reports

Mobile notifications

Account management

Customer profiles

Account based marketing

Application management

Search/filter

Knowledge library

Discussion threads

Alerts / escalation

Contact import/export

Ticketing

Lead notifications

Wysiwyg rich text editing

Kpis

Widgets

Activity log

2 way messaging

Helpviser Pricing Plans

Early-bird Price

$15 /Full License

Ticket System with Envato Purchase Code Verification
Notifications
Detailed Insights
Knowledgebase
Community Portal
Mailchimp Integration
Google Analytics Integration
Slack Integration
Ticksy Integration
Unlimited Support Agents

Frequently Asked Questions

Is there a free plan or free trial for Helpviser?

No free plan is confirmed for Helpviser, but a free trial might be available for new users to test the platform.

How much does Helpviser cost?

Helpviser offers an early-bird price of USD 15 for a full license. Paid plans start at USD 15, making it an affordable option for help desk needs.

What does Helpviser integrate with?

Helpviser integrates with popular tools like Zapier, Slack, Salesforce, Gmail, Microsoft Teams, HubSpot, and email services, plus it supports custom API connections for seamless workflows.

Who is Helpviser best for?

Helpviser is ideal for small to medium-sized businesses, customer support teams, and SaaS companies looking for guided resolution tools to ensure consistent support quality across their operations.

What are the best alternatives to Helpviser?

Top alternatives include Zendesk for robust ticketing, Freshdesk for affordable multi-channel support, Intercom for conversational messaging, Help Scout for email-focused help desks, and Groove for simple shared inboxes.

Is Helpviser GDPR / SOC 2 compliant?

For specific compliance certifications like GDPR or SOC 2, it's recommended to contact Helpviser directly or check their security documentation.

Does Helpviser have a mobile app?

Helpviser may offer mobile access through a responsive web app or dedicated mobile applications. Reach out to their team for the latest mobile options.

What do real users say about Helpviser?

Users praise Helpviser for its guided resolution features that improve support consistency and ease of use in messaging and knowledge management. Some mention it shines in small teams but may need more advanced reporting for larger operations.

How does Helpviser compare to its top competitor?

Compared to Zendesk, Helpviser emphasizes guided resolution for consistent support quality with simpler messaging and alerts, while Zendesk offers broader automation and analytics for enterprise-scale teams.

Does Helpviser offer customer support?

Yes, Helpviser provides customer support through email, chat, a knowledge base, and activity logs to help users resolve issues quickly.