Halo Service Desk
by Halo Service Solutions
What is Halo Service Desk?
Halo Service Desk is an ITIL-aligned IT service management platform for organisations requiring structured ITSM. It covers incident management, problem management, change control, configuration management, and asset tracking with custom workflow automation.
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Halo Service Desk Features
Ticket management
Self service portal
Knowledge base
Automated workflows
Sla management
Asset management
View All 365 Features
Incident management
Problem management
Change management
Service catalog
Reporting and analytics
Email integration
Mobile access
Customizable dashboards
User management
Third party integrations
Live chat support
Time tracking
Priority management
Escalation management
Audit trail
Case management
Document management
Help desk
Inventory management
Knowledge management
Project management
Survey management
Task management
Vendor management
Appointment management
Call center
Territory management
Sales forecasting
Opportunity management
Lead management
Contact management
Call routing
Call recording
Commission management
Dispatching
Inventory control
Work order management
Customer database
Equipment management
Call management
Channel management
Field sales management
Performance metrics
Proposal generation
Referral tracking
Online activation
Social media integration
Onboarding
Self service portal
Assignment management
Customizable branding
Offline form
Real time monitoring
File sharing
Live chat system
Workflow management
Compliance management
Collaboration
Electronic signature
Email management
Print management
Inventory tracking
Real time comparisons
Supplier management
Issue management
Billing & invoicing
Commercial properties
Payment processing
Residential properties
Barcoding / rfid
Feedback management
Surveys & feedback
Dashboard
Call monitoring
Predictive dialer
Activity tracking
Campaign management
Software inventory
Admissions management
Procurement management
Analytics
Scheduling
Blended call center
Call logging
Call scripting
Inbound call center
Manual dialer
Outbound call center
Queue manager
Version control
Alerts/escalation
Automated routing
Community forums
Contract management
Inbox queue management
Known issue management
Multiple brands products
Service desk (itil itsm)
Help desk management
Issue tracking
Macros
Online forums
Requirements review
Service level management
Service level agreement (sla) management
Software metrics
Third party integration
To do list
Audit management
Corrective actions (capa)
Calendar management
Dispatch management
Inspection management
Maintenance scheduling
Maintenance tracking
Routing
Requisition management
Call sharing
File transfer
Instant retrieval
Forms management
Server performance
Uptime monitoring
Event logs
Event based notifications
Ftp monitoring
Mail server monitoring
Transaction monitoring
Uptime reporting
Email monitoring
User activity monitoring
Contact database
Backlog management
Service history
Warranty management
Asset budgeting
Asset lifecycle management
Cost tracking
Network monitoring
Job management
Team management
Interaction tracking
Configuration management
Website visitor tracking
Depreciation management
Disposal management
Customer segmentation
Incident reporting
Push notifications
Device management
Curriculum management
Enrollment management
K 12
School district
Student information / records
Policy management
Response management
Sentiment analysis
Social media monitoring
Social media metrics
Maintenance management
Churn management
Communication management
Community management
Content syndication
Feedback collection
Video content
Multi channel communication
Data visualization
Predictive analytics
Release management
Service catalog management
Newsletter management
Template management
Customer engagement
Asset tracking
Preventive maintenance
Service history tracking
For developers
For sales
Anti virus
Internet usage monitoring
Web threat management
Web traffic reporting
Brainstorming
Chat / messaging
Discussion boards
Templates
Remote access
Usage reporting
Customer support tracking
Email response control
Notes management
Team chat
Screen sharing
Approval workflow
Buy side (suppliers)
Completion tracking
Full text search
Government contracts
Sell side (customers)
Specialty contracts
Email marketing
Document storage
Search
Data integration
Spam blocker
Whitelisting / blacklisting
Live chat
Email distribution
Filtering
Collaborative inbox for teams
Shared mailboxes
Saas helpdesk software
Email delegation for gmail
Share emails in gmail
Shared gmail labels
Email notes for gmail
Email reminders and snooze
Equipment tracking
Account alerts
Customer lifecycle management
Usage tracking / analytics
Schools
Prioritization
Action management
Multi channel collection
Text analysis
Trend analysis
Employee database
Reporting/analytics
Canned responses
Geo targeting
Proactive chat
Campaign tracking
Change calendar
Change planning
Content management
Location tracking
Diagnostic tools
Real time chat
Session recording
Session transfer
Chatbot
For healthcare
Process/workflow automation
Virtual personal assistant (vpa)
Code free development
Scenario planning
Interactive content
Knowledge base management
It asset management
Device targeting
Expiry notifications
Mobile notifications
Visual notifications
Quotes/estimates
Time clock
Baseline manager
Root cause diagnosis
Compliance tracking
Payment collection in the field
Warranty tracking
Account management
Contract lifecycle management
Pre built templates
Audit trails
Check in / check out
Depreciation tracking
Disposal tracking
Billing for data
Billing for voice
Chargeback tracking
Contract negotiation
Fixed line compatibility
Internal cost allocation
Mobile line compatibility
Customer profiles
Data matching
Gdpr compliance
Personalization
Relationship mapping
Behavioral analytics
Predictive modeling
Archiving
Virtual assistant
On screen chats
Pre configured bot
Multi language
Financial aid management
Real time editing
Cataloging/categorization
Email archiving
License management
Capacity monitoring
On demand communications
Activity / news feed
Decision tree
Contract/license management
Patch management
Real time chat
Chat/messaging
Discussion threads
Batch communications
Channel attribution
Customer journey mapping
Roi tracking
Website analytics
Interactive voice response
Queue management
Alerts / escalation
Issue auditing
Recurring issues
Ticket/issue tracking
Issue scheduling
Customer complaint tracking
Quality assurance management
Reservations
Independent/private
Activity log
Availability management
Release & deployment management
Remediation
Cmdb
Hardware inventory
Service reporting
Shared inboxes
Signature management
Troubleshooting reports
Complaint classification
Qr codes
Software license management
Mass notifications
Two way communication
Transfers/routing
Scheduled messaging
Backup management
Ip address monitoring
Bandwidth monitoring
Network diagnosis
Sla monitoring
Remote systems monitoring
Vegetation mapping
Notification scheduling
Message personalization
Multiple scripts
Phone key input
Text to speech
Voice customization
Voice mail
2 way messaging
Network resource management
Server monitoring
Multi patch deployments
Network wide management
Custom patches
Remote protection
Intent recognition
Impact management
Halo Service Desk Pricing Plans
All-in-One Service Desk
$55
/User/Month
- Customer Service
- Marketing
- Projects
- IT
- Software Development
- Sales
- HR
- Finance
Halo Service Desk Resources
Halo Service Desk Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Halo Service Desk?
Halo Service Desk does not offer a free plan, paid plans start at USD 55 per user per month. It provides a free trial for users to test the platform.
How much does Halo Service Desk cost?
The All-in-One Service Desk plan costs USD 55 per user per month. Paid plans start at USD 55.
What does Halo Service Desk integrate with?
Halo Service Desk integrates with popular tools like Slack, Microsoft Teams, Zapier, Salesforce, Jira, Active Directory, Google Workspace, and Okta.
Who is Halo Service Desk best for?
Halo Service Desk is best for IT teams and service desks in mid-sized to large businesses, especially those needing ITIL-compliant solutions. It suits IT managers, help desk teams, and organizations in industries like healthcare, finance, and education.
What are the best alternatives to Halo Service Desk?
Top alternatives include Zendesk, which offers more marketing-focused ticketing, Freshdesk for simpler SMB help desks, ServiceNow for enterprise IT service management, Jira Service Management for agile teams, and SysAid for asset-heavy IT environments.
Is Halo Service Desk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Halo Service Desk have a mobile app?
Yes, Halo Service Desk has a mobile app available for iOS and Android.
What do real users say about Halo Service Desk?
Users praise Halo Service Desk for its ITIL compliance, ease of customization, and strong asset management features. Common feedback highlights excellent customer support and reliable performance, though some note a learning curve for advanced setups.
How does Halo Service Desk compare to its top competitor?
Compared to Zendesk, Halo Service Desk excels in ITIL-specific workflows and asset lifecycle management for IT teams, while Zendesk offers broader multichannel support and easier setup for non-IT customer service.
Does Halo Service Desk offer customer support?
Yes, Halo Service Desk provides customer support via email, phone, live chat, a knowledge base, and dedicated account managers for enterprise users.
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