Comm100
by Comm100 • Founded 2009
What is Comm100?
Comm100 is an enterprise omnichannel customer engagement platform combining live chat, AI chatbots, email, social media, and messaging in one interface. It serves global enterprises with security-grade compliance and high-volume contact center capabilities.
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Comm100 Features
Real time visitor monitoring
Customizable chat window
Proactive chat invitations
Canned responses
File transfer
Chat routing
View All 64 Features
Co browsing
Chatbot integration
Multi language support
Mobile app
Visitor banning
Chat history
Agent performance reports
Visitor tracking
Third party integrations
Audio/video chat
Surveys and ratings
Knowledge base integration
Customizable branding
Security and compliance
Google analytics
Webmaster & sitemap
Social media integration
Assignment management
Call me option
Knowledge database
Offline form
Persistent chat
Proactive invitations
Shortcut messages
Transfers / routing
Video chat
Visitor targeting
Real time monitoring
File sharing
Automatic greetings
Personal greetings
Automatic chat translation
Surveys & feedback
Analytics
Knowledge base
Multi campaign
Reporting
Website visitor tracking
Multi channel communication
Screen sharing
Third party integration
Geo targeting
Proactive chat
Multi website support
Chat widget
Conversation notes
Supervise chats
Pre and post chat forms
Personalization
Omni channel
Multi language
Queue management
Transfers/routing
Ip blocking
Instagram integration
Chat translation
Ticketing system
Integration and customization
Comm100 Pricing Plans
Live Chat Startup
$31
/Agent/Month
- Live Chat
- Configurable chat button and window
- Multi-language chat
- Real-time visitor and agent monitoring
- 24/7 live chat support
- Canned messages
- Pre-chat survey (no custom fields)
- Accept chats automatically
- Transfer chats to agents
- Team chat (agent-to-agent)
- Offline message form
- Set agent’s maximum simultaneous chats
- Basic reporting
- Auto proactive chat (invitation) - simple
- Push page
- Ban visitors
- Visitor rating
- 12 months data storage
POPULAR
Live Chat Plus
$55
/Agent/Month
- Everything in Live Chat Startup, plus:
- Audio-video chat
- Multiple campaigns
- Role management
- Custom fields
- Offline message report
- View reports by campaigns
- Pre-chat survey (with custom fields)
- Post-chat survey (with custom fields)
- 24 months data storage
Comm100 Resources
Comm100 Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Comm100?
Comm100 does not offer a free plan. Paid plans start at USD 31 per agent per month. A free trial is available for testing the platform.
How much does Comm100 cost?
Comm100 offers Live Chat Startup at USD 31 per agent per month and Live Chat Plus at USD 55 per agent per month. Prices are billed annually.
What does Comm100 integrate with?
Comm100 integrates with Salesforce, Zapier, Slack, HubSpot, Google Analytics, Microsoft Teams, Instagram, and Zendesk.
Who is Comm100 best for?
Comm100 is best for mid-market and enterprise businesses, especially contact centers and customer service teams in industries like finance, healthcare, and retail. It suits roles such as support managers and agents handling high-volume omnichannel interactions.
What are the best alternatives to Comm100?
Top alternatives include Intercom for marketing-focused chat, Zendesk for comprehensive ticketing, LiveChat for simple real-time support, Drift for conversational marketing, and Genesys for advanced enterprise routing.
Is Comm100 GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Comm100 have a mobile app?
Yes, Comm100 has a mobile app for iOS and Android, allowing agents to manage chats on the go.
What do real users say about Comm100?
Users praise Comm100 for its reliable omnichannel features, robust analytics, and scalability for enterprise needs. Common feedback highlights excellent routing and translation tools, though some note the learning curve for advanced customizations.
How does Comm100 compare to its top competitor?
Compared to Zendesk, Comm100 excels in specialized live chat for contact centers with better per-agent pricing and stronger translation features, while Zendesk offers broader ticketing and helpdesk capabilities.
Does Comm100 offer customer support?
Yes, Comm100 provides 24/7 customer support via live chat, email, phone, and a comprehensive knowledge base for all plans.
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