ClickDesk
by ClickDesk Corp.
What is ClickDesk?
ClickDesk is a live chat, voice, and video support platform for online businesses. It lets website visitors escalate text chats to voice or video calls, integrates with help desk tools, and supports social media channels for multi-channel customer service.
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ClickDesk Features
Live chat
Voice chat
Video chat
Proactive chat
Chat routing
Chat transfer
View All 31 Features
Canned responses
File transfer
Visitor monitoring
Geo location tracking
Customizable chat widgets
Mobile app
Crm integration
Help desk integration
Social media integration
Analytics and reporting
Multi language support
Offline messaging
Chat history
Security and encryption
Agent scheduling
Call me option
Customizable branding
Knowledge database
Offline form
Shortcut messages
Visitor targeting
Real time monitoring
File sharing
Visitor tracking
Automatic chat translation
ClickDesk Pricing Plans
FREE
Free
- 30 chats
- Handle 25 tickets
- Audio calling
- Localization of chat widget
- Customize basic settings
POPULAR
LITE
$15
/User/ Month
- Unlimited Chats
- Widget Customization
- Chat Transfer & Groups
- 99.5% Uptime & SSL Security
PRO
$25
/User/ Month
- Chat Conferencing
- CRM Integration and API
- Video Chat
- Post Chat Survey
- Reports and History
ENTERPRISE
$40
/User/ Month
- Queuing
- White Label
- Unlimited Domains
- Widget Custom CSS
- Dedicated Account Manager
ClickDesk Resources
ClickDesk Screenshots
Frequently Asked Questions
Is there a free plan or free trial for ClickDesk?
Yes, ClickDesk offers a free plan. Paid plans include LITE at USD 14.99 per user per month, PRO at USD 24.99 per user per month, and ENTERPRISE at USD 39.99 per user per month.
How much does ClickDesk cost?
ClickDesk provides a FREE plan at no cost. The LITE plan costs USD 14.99 per user per month, the PRO plan costs USD 24.99 per user per month, and the ENTERPRISE plan costs USD 39.99 per user per month.
What does ClickDesk integrate with?
ClickDesk integrates with popular tools such as Slack, Salesforce, Zapier, Facebook Messenger, WordPress, Shopify, Mailchimp, and Google Analytics.
Who is ClickDesk best for?
ClickDesk is best for small to medium-sized businesses in customer support, e-commerce, and sales industries. It suits support teams, customer service managers, and sales representatives who need live chat with voice and video capabilities.
What are the best alternatives to ClickDesk?
Top alternatives include Intercom for advanced analytics and marketing automation, LiveChat for simple real-time messaging, Zendesk Chat for enterprise-scale support, Tidio for affordable AI chatbots, and Drift for conversational sales funnels.
Is ClickDesk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does ClickDesk have a mobile app?
Yes, ClickDesk has a mobile app available for iOS and Android.
What do real users say about ClickDesk?
Users generally appreciate ClickDesk's easy setup, voice and video chat features, and customizable branding. Common feedback highlights reliable visitor tracking and shortcut messages, though some note limitations in the free plan for high-volume support.
How does ClickDesk compare to its top competitor?
Compared to LiveChat, ClickDesk stands out with built-in voice and video calls plus automatic chat translation, while LiveChat excels in pre-chat surveys and more extensive reporting. ClickDesk is more affordable for smaller teams, but LiveChat offers better mobile customization.
Does ClickDesk offer customer support?
ClickDesk provides customer support via email, live chat during business hours, a knowledge base, and phone support for higher-tier plans.
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