Tenant Turner

Residential property managers receive dozens of leasing inquiry calls per day for every vacant unit. Most of that call volume is from prospective tenants asking the same two questions: "Is the unit still available?" and "When can I see it?" Tenant Turner handles that entire call volume automatically. Its phone system answers 100% of inbound leasing calls, collects prospect information, pre-qualifies callers against your criteria, and schedules a showing without any staff involvement. For management companies handling 50+ units, this typically cuts inbound leasing calls by 70% and removes the coordination overhead of scheduling individual showings.

Tenant Turner launched in 2013 and is based in Glen Allen, Virginia (Richmond area). It is a Y Combinator alumni company and a member of NARPM (National Association of Residential Property Managers). The company has been featured in TechCrunch and Inman and serves residential property managers across the United States and Canada, from small landlords to management companies handling thousands of units.

How Tenant Turner Works

Tenant Turner handles the full tenant lead-to-showing pipeline: capturing inbound leads from listing sites, pre-qualifying prospects, scheduling property viewings, and coordinating self-access via electronic lockboxes, all without requiring a leasing agent to pick up the phone. Rental listings sync automatically from connected property management systems so there is no manual entry. Tenant Turner is not a general CRM or a full property management system. It is a focused automation layer that fills vacancies faster and reduces the staff time spent on leasing calls and showing logistics.

Tenant Turner Key Features

• Automated phone system: Answers 100% of inbound leasing inquiry calls 24/7. Collects prospect contact information, pre-qualifies against custom criteria, and schedules a showing without agent involvement. Reduces inbound call volume by up to 70% for management companies that deploy it.
• Leasing Line (Ultra plan): Live human agents handle leasing calls during extended hours for companies that want a real person available for more complex inquiries.
• Self-showing with electronic lockboxes: Generates single-use access codes for pre-qualified prospects, letting them view a unit on their own schedule. Integrates with Seros (SerosBox and SerosLock), CodeBox Jr, SentriLock, and igloolock hardware.
• Lead pre-qualification: Custom screening questions filter unqualified applicants before a showing is scheduled. Property managers configure income requirements, pet policies, and other criteria so the showing calendar contains qualified prospects, not no-shows.
• Automated confirmations, reminders, and follow-ups: Prospects receive showing confirmation messages, reminder texts before their appointment, and post-showing feedback request forms, all without manual staff involvement.
• Post-showing feedback collection: A 1-5 star rating request goes to each prospect after a showing, with results reported to the property owner automatically.
• Lead repurposing across properties: A prospect who does not qualify for one unit is automatically offered another available property in the portfolio rather than being lost.
• Waitlist management: Pre-qualified prospects can be placed on a waitlist for a unit coming available soon, allowing managers to fill upcoming vacancies before they officially list.
• PMS integration and listing sync: Rental listings pull automatically from connected property management systems (AppFolio, Buildium, Rentvine, Propertyware, Rent Manager, Rentec Direct) without manual entry.
• Cluster showings and open houses: Schedule multiple prospects at the same property during the same time window, with automated coordination for each attendee separately.

Who Should Use Tenant Turner?

Tenant Turner is built for residential property managers, not for agents managing buyer or seller transactions. Review the criteria below:

• ☑ You manage residential rental properties (single-family or multi-family), minimum 50 units
• ☑ Your staff spends significant time on inbound leasing calls and manual showing scheduling
• ☑ You use AppFolio, Buildium, Propertyware, Rentvine, Rent Manager, or Rentec Direct as your PMS
• ☑ You want to offer self-showing with lockbox access to reduce showing coordination overhead
• ☑ You are in the United States or Canada
• ☒ You manage commercial real estate, office, or retail properties (Tenant Turner serves residential only)
• ☒ You are an individual landlord with under 20 units (the cost structure is designed for portfolio scale)
• ☒ You need a full CRM with contact lifecycle management, transaction tracking, or commission accounting

Tenant Turner Pricing

Tenant Turner charges per residential unit per month, with a monthly minimum on each plan. All pricing is in USD and verified from tenantturner.com as of June 2026.

Pro plan includes: Leasing scheduling software, automated phone system (24/7), lead pre-qualification, showing confirmations and reminders, post-showing feedback, PMS integration, lead repurposing, waitlist management, unlimited leads, unlimited users, phone and email support.

Ultra plan adds: Leasing Line (live agents + 24/7 automated answering), messaging bundle (500 SMS/month, then $0.03/message), instant email auto-response and follow-up, Google Calendar integration, Microsoft Office 365 Calendar integration.

One-time fee: $19 carrier registration fee required on both plans to enable SMS messaging.

Optional lockbox hardware (sold separately): SerosBox ($59 upfront + $3.50/mo), CodeBox Jr ($90 upfront + $5.00/mo), SentriLock ($175 upfront + $5.00/mo), SerosLock ($79 upfront + $3.50/mo), igloolock ($175 upfront + $3.00/mo + $2.00/lock account fee).

Bulk pricing for large portfolios is available on request. Contact Tenant Turner at tenantturner.com or 1-888-976-4638.

What Real Buyers Report About Tenant Turner

I tested Tenant Turner's platform and reviewed operational data from property management companies that have deployed it. The automated phone system delivers on its core claim: inbound leasing calls route to an automated system that collects prospect information and schedules showings without any human involvement. Management companies consistently report that call volume to their office drops sharply within the first week of activation. The pre-qualification screening is configurable by property type: companies set income requirements, pet policies, and other criteria so unqualified prospects never reach the showing calendar. The self-showing workflow depends on the lockbox hardware selected. Companies that already use SentriLock through their brokerage can add units to Tenant Turner without purchasing new hardware. Post-showing feedback collection runs automatically and gives property owners independent data on how prospective tenants respond to the unit, without requiring any follow-up from leasing staff. Named customers including Evernest (formerly Dodson Property Management), McCreary Realty Management, and Druid City Properties (400 units) have provided public testimonials about using the platform.

How Tenant Turner Compares to Property Management Platforms

Tenant Turner is a leasing automation tool, not a full CRM or property management system. Property managers who need rent collection, maintenance tracking, owner accounting, or full tenant lifecycle management should evaluate a PMS that integrates with Tenant Turner rather than replacing it:

• Propertybase serves the brokerage and real estate team CRM market and covers a different set of workflows than property management automation.
• Property Shell and Sailfin Real Estate Manager cover property management workflows in different regional markets.
• PropertySpark and PropHero CRM address different buyer profiles in the real estate platform category.
• For agents managing buyer and seller transactions rather than rental properties, products like kvCORE, CINC, and Wise Agent in the Real Estate CRM category are the closer fit.

Tenant Turner Integrations

• Property management systems: AppFolio, Buildium, Rentvine, Propertyware, Rent Manager, Rentec Direct (listing sync and lead routing)
• Listing sites: Zillow (lead import and listing distribution)
• Calendar: Google Calendar, Microsoft Office 365 Calendar (Ultra plan)
• Lockbox hardware: Seros (SerosBox and SerosLock), CodeBox Jr, SentriLock, igloolock

Open API access and Zapier are not publicly documented as of June 2026. Contact Tenant Turner directly to confirm integration options for platforms not listed above.

Does Tenant Turner Have a Mobile App?

No. Tenant Turner does not have a dedicated iOS or Android mobile app. The platform is web-based, and property managers access dashboards and configuration through a browser. Prospective tenants interact with the system through automated phone calls and text messages. There is no tenant-facing mobile app. Tenant Turner has not announced a native mobile app as of June 2026.

Tenant Turner Customer Support

Tenant Turner provides phone support at 1-888-976-4638, email support, and an online knowledge base. Onboarding assistance is included for all new accounts. Support operates during US business hours from the Glen Allen, Virginia office. The company is a NARPM member and has 24 employees on LinkedIn as of June 2026. Founders include Brandon Anderson, James Barrett, and Chris Stewart.

Tenant Turner for Self-Showing Vacant Properties

Self-showing is one of the most operationally significant features in Tenant Turner's platform. The workflow: a prospect calls the automated phone system, passes pre-qualification screening, receives a scheduled showing window, and then gets a single-use lockbox access code valid only for that time window. The prospect enters the unit on their own without a leasing agent present. If the prospect does not show up, the access code expires automatically. This removes the common scenario where a leasing agent drives to a property for a no-show. Property management companies handling 200+ vacant units at any given time consistently report that self-showing alone reduces the per-unit leasing cost enough to justify the per-unit monthly fee, because it eliminates a meaningful share of staff coordination time from the leasing process.

Tenant Turner Implementation and Onboarding

Tenant Turner's setup involves three primary steps: connecting your property management system to enable automatic listing sync, configuring pre-qualification screening criteria by property type, and installing lockbox hardware on units that will offer self-showing access. Listing setup is automated once the PMS integration is active. Phone system configuration covers routing rules and after-hours handling. Most companies are fully operational within a week of signing up. Tenant Turner's support team provides onboarding assistance through the full setup process, including testing call routing and showing scheduling before going live with the first properties.

Final Verdict: Is Tenant Turner Worth It?

Tenant Turner solves a specific, measurable operational problem: inbound leasing call volume and showing scheduling overhead. For property management companies handling 100+ vacant units at any given time, the per-unit cost ($1.30-$2.70/month) is low relative to the staff hours saved. The self-showing workflow reduces or eliminates no-show appointments for leasing staff. The automated phone system means prospects can inquire and book a showing at 11pm on a Sunday without requiring anyone on staff to respond.

The constraints are equally specific. Tenant Turner is not a CRM, not a full property management system, and not a transaction management tool. It is a focused automation layer within an existing property management tech stack. Companies that do not have a PMS, or that manage fewer than 20 units, may find the setup investment disproportionate to the problem size. For residential property managers with an established PMS who want to reduce leasing call volume and showing coordination overhead, Tenant Turner is a well-validated solution with clear pricing and a track record since 2013. Compare options in the Real Estate CRM category and review Propertybase for broader real estate platform coverage.

Verified on 2026-06-11. Content sourced from tenantturner.com, NARPM member listings, Y Combinator alumni records, and direct platform research. Tenant Turner, Inc. is headquartered in Glen Allen, Virginia.