TCN Contact Center
by TCN
What is TCN Contact Center?
TCN Contact Center is a cloud call centre platform for collections agencies and healthcare organisations. It provides predictive and preview dialling, TCPA compliance tools, agent management, call recording, and real-time reporting for compliance-sensitive outbound operations.
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TCN Contact Center Features
Automatic call distribution (acd)
Interactive voice response (ivr)
Predictive dialer
Call recording
Call monitoring
Real time reporting
View All 45 Features
Historical reporting
Workforce management
Crm integration
Omnichannel support
Call scripting
Quality management
Speech analytics
Text to speech
Voicemail
Call transfer
Call queuing
Skill based routing
Outbound campaign management
Agent performance analytics
Call center
Lead management
Contact management
Compliance management
Lead capture
Campaign management
Blended call center
Call logging
Inbound call center
Manual dialer
Outbound call center
Progressive dialer
Client management
Call results
Callback scheduling
Campaign specific caller id
Fcc compliance
Ftc compliance
Reporting/analytics
Auto dialer
Real time chat
Interactive voice response
Queue management
In house collections
Automated notices
TCN Contact Center Resources
TCN Contact Center Screenshots
Frequently Asked Questions
Is there a free plan or free trial for TCN Contact Center?
TCN Contact Center may offer a free plan or trial for new users. You can sign up to explore available options.
How much does TCN Contact Center cost?
TCN Contact Center offers flexible pricing plans depending on your business needs. Check their official website for the most current pricing details.
What does TCN Contact Center integrate with?
TCN Contact Center integrates with popular tools like Zapier, Salesforce, HubSpot, Slack, Microsoft Teams, Zendesk, Twilio, and Google Workspace, making it easy to connect with your existing workflow.
Who is TCN Contact Center best for?
TCN Contact Center is ideal for mid-sized to large businesses in collections, healthcare, and customer service industries. It's particularly suited for collections teams, contact center managers, and compliance-focused organizations that need robust call handling and campaign tools.
What are the best alternatives to TCN Contact Center?
Top alternatives include Five9, which offers advanced AI analytics, Talkdesk for its omnichannel focus, NICE inContact with strong workforce management, RingCentral for integrated unified communications, and 8x8 for cost-effective global calling.
Is TCN Contact Center GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact TCN Contact Center directly or check their security documentation.
Does TCN Contact Center have a mobile app?
Yes, TCN Contact Center has a mobile app available for iOS and Android.
What do real users say about TCN Contact Center?
Users praise TCN Contact Center for its powerful auto dialer, strong compliance features, and reliable call recording, which help streamline collections and customer service. Some mention a learning curve for advanced scripting, but overall satisfaction is high for high-volume call centers.
How does TCN Contact Center compare to its top competitor?
Compared to Five9, TCN Contact Center excels in collections-specific tools like automated notices and FCC/FTC compliance, while Five9 stands out with broader AI-driven insights and predictive dialing for general contact centers. TCN is often more affordable for niche recovery operations.
Does TCN Contact Center offer customer support?
Yes, TCN Contact Center provides comprehensive customer support including phone assistance, email, live chat, a knowledge base, and dedicated account managers to help with setup and ongoing use.
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