Microsoft SharePoint
by Microsoft Corporation
What is Microsoft SharePoint?
Microsoft SharePoint enables organisations to build internal help desk portals and IT service management workflows using Microsoft 365. Teams create ticketing solutions with Power Apps, automate with Power Automate, and integrate with Teams for service request management.
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Microsoft SharePoint Features
Ticket management
Automated workflows
Customizable dashboards
Knowledge base
Self service portal
Email integration
View All 30 Features
Mobile access
Reporting and analytics
Service level agreements (slas)
Asset management
User management
Priority and escalation rules
Collaboration tools
Task management
Calendar integration
Multi language support
Role based access control
Incident management
Change management
Integration with microsoft 365
Document management
Inventory management
Self service portal
Billing & invoicing
Contract management
Inbox queue management
Service desk (itil itsm)
Help desk management
Online forums
Release management
Microsoft SharePoint Pricing Plans
SharePoint Online Plan 1
$5
/User/Month
- 1 TB of OneDrive storage per user
- Share files securely inside or outside your organization
- Sync local copies of files or folders for offline viewing and editing on Mac or PC
- Co-author in real time in familiar Microsoft Office apps
- Inform and connect your people with intranets and portals
- Tell your story with beautiful communication sites
- Use team sites to connect teams to content, expertise, and processes
- Move and manage files between OneDrive and SharePoint
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SharePoint Online Plan 2
$10
/User/Month
- Includes all SharePoint Online Plan 1 benefits and more
- Unlimited personal cloud storage
- Customize your enterprise search and results with enhanced features to surface resources across O365
- Find content in electronic format for litigation or audit scenarios
- Use advanced DLP capabilities to identify, monitor, and protect sensitive information
- Use In-Place Holds to programmatically preserve content from deletion or edit
Office 365 Enterprise E3
$20
/User/Month
- Includes all SharePoint Online Plan 2 benefits and more
- Business-class email hosting with unlimited mailbox
- Custom email domain addresses (name@?yourcompany?.com)
- Desktop versions of Office applications: Outlook, Word, Excel, PowerPoint, OneNote, plus Access and Publisher for PC only
- Web versions of Outlook, Word, Excel, and PowerPoint
- One license covers 5 PCs or Macs, 5 phones, and 5 tablets per user
- Online video-conferencing meetings for up to 250 people
- Online video-conferencing meetings for up to 10,000 people with Skype Meeting Broadcast
Microsoft SharePoint Resources
Microsoft SharePoint Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Microsoft SharePoint?
Microsoft SharePoint does not have a free plan. Paid plans start at USD 5 per user per month, and a free trial may be available for new users.
How much does Microsoft SharePoint cost?
SharePoint Online Plan 1 costs USD 5 per user per month, SharePoint Online Plan 2 costs USD 10 per user per month, and Office 365 Enterprise E3 costs USD 20 per user per month.
What does Microsoft SharePoint integrate with?
Microsoft SharePoint integrates with Microsoft Teams, Outlook, OneDrive, Power Automate, Power BI, Dynamics 365, Salesforce, and Zapier.
Who is Microsoft SharePoint best for?
Microsoft SharePoint is best for medium to large businesses, especially enterprises using Microsoft 365. It suits IT teams, HR departments, and project managers in industries like finance, healthcare, manufacturing, and government who need robust internal help desk portals and document management.
What are the best alternatives to Microsoft SharePoint?
Top alternatives include Jira Service Management for agile IT teams, Zendesk for customer support focus, ServiceNow for advanced enterprise ITSM, Freshservice for simplified IT service desks, and Confluence for collaborative knowledge bases.
Is Microsoft SharePoint GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Microsoft SharePoint directly or check their security documentation.
Does Microsoft SharePoint have a mobile app?
Yes, Microsoft SharePoint has a mobile app available for iOS and Android devices.
What do real users say about Microsoft SharePoint?
Users love Microsoft SharePoint for its deep integration with Microsoft 365 tools, strong document management, and customization options. Many praise its scalability for large teams, but some mention a steep learning curve and complexity in setup as common drawbacks.
How does Microsoft SharePoint compare to its top competitor?
Compared to ServiceNow, Microsoft SharePoint excels in seamless Microsoft ecosystem integration and lower costs for basic help desk needs, while ServiceNow offers more advanced ITIL workflows and automation for complex enterprise environments.
Does Microsoft SharePoint offer customer support?
Microsoft SharePoint provides customer support via phone, email, live chat for enterprise plans, a comprehensive knowledge base, and community forums.
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