injixo
by injixo
What is injixo?
injixo is a cloud workforce management platform for contact centres. It provides accurate demand forecasting, automated schedule optimisation, intraday management, real-time adherence, and employee self-service for managing agent scheduling and capacity planning.
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injixo Features
Forecasting
Scheduling
Intraday management
Real time adherence
Shift swapping
Time off management
View All 28 Features
Agent self service
Reporting and analytics
Performance dashboards
Multi channel support
Mobile access
Integration capabilities
Automated alerts
Customizable templates
Historical data analysis
Skill based routing
Vacation planning
Overtime management
Compliance tracking
User management
Contractor management
Performance appraisal
Budgeting & forecasting
Employee lifecycle management
Skills tracking
Labor projection
Variable workforce
Time & attendance
injixo Pricing Plans
ESSENTIAL WFM
$299
/Per Month
- Onboarding package: from $2,000
- 15 users included
- Additional users: $9 per user/month
- Standard integrations for call data
- Basic Forecast (automated)
- Automated scheduling
- Employee portal
- Dashboards
- Standard reports
- Email support
- Knowledge base
- Two-factor authentication
POPULAR
ADVANCED WFM
$699
/Per Month
- Onboarding package: from $5,000
- 25 users included
- Additional users: $19 per user/month
- Everything Essential WFM
- Standard integrations for agent status
- Smart Forecast (AI-based)
- Extended scheduling functionality
- Real-time adherence monitoring
- Real-time dashboards
- Reporting API
- Advanced user rights management
- Smart meeting planning
- Priority email support
injixo Resources
injixo Screenshots
Frequently Asked Questions
Is there a free plan or free trial for injixo?
injixo does not have a free plan, but a free trial might be available for new users. Paid plans start at USD 299 per month.
How much does injixo cost?
injixo offers Essential WFM at USD 299 per month and Advanced WFM at USD 699 per month. Pricing is tailored to business needs, so contact them for custom quotes.
What does injixo integrate with?
injixo integrates with popular tools like Slack, Salesforce, Zapier, Zendesk, Microsoft Teams, Google Workspace, ServiceNow, and more through its API.
Who is injixo best for?
injixo is ideal for contact centers and customer service teams in mid-sized to large businesses. It suits operations managers, schedulers, and HR teams handling workforce planning in high-volume environments.
What are the best alternatives to injixo?
Top alternatives include NICE WFM for advanced analytics, Verint for comprehensive forecasting, Teleopti for real-time scheduling, Calabrio for performance insights, and Aspect for integrated omnichannel support.
Is injixo GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact injixo directly or check their security documentation.
Does injixo have a mobile app?
Yes, injixo has a mobile app available for iOS and Android.
What do real users say about injixo?
Users often praise injixo for its intuitive scheduling, accurate forecasting, and flexible workforce management tools that boost efficiency in contact centers. Some mention a learning curve for advanced features and occasional customization needs.
How does injixo compare to its top competitor?
Compared to NICE WFM, injixo stands out as more affordable and cloud-native, with easier setup for mid-sized contact centers, while NICE offers deeper AI-driven analytics for enterprises.
Does injixo offer customer support?
Yes, injixo provides customer support via email, live chat, phone, a knowledge base, and dedicated account managers for premium plans.
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