Exotel
VERIFIEDby Exotel Techcom Pvt Ltd • Founded 2012
VOIP
What is Exotel?
Exotel is a cloud telephony and contact centre platform for businesses in India and Southeast Asia. It provides virtual phone numbers, IVR, click-to-call, auto-diallers, call recording, and APIs for integrating voice and SMS into business communication workflows.
Starting at
$111
/Per 3 Months
Deployment
Cloud-based
Mobile App
✓ iOS & Android
API
✓ Available
Exotel Features
Virtual numbers
Ivr system
Call recording
Sms integration
Call analytics
Call forwarding
View All 101 Features
Call masking
Click to call
Api integration
Crm integration
Missed call service
Number masking
Call queuing
Multi level ivr
Call conferencing
Call tracking
Voicemail
Call routing
Real time notifications
Customizable greetings
Email marketing / sms marketing
Multiuser login & role based access control
Sms
Lead management
Ivr and dial groups
Customisable welcome greeting
Multiple extension
Complete messaging platform
Call logs
Smart call tracking
Multiple simultaneous calls
Toll free number
Single access number
Call management
Caller id
Auto dialer
Call center management
Call monitoring
Inbound reporting
Ivr / voice recognition
Outbound reporting
Voip
Lead capture
Campaign management
Automatic call distribution
Computer telephony
Inbound call center
Outbound call center
Virtual call center
Analytical reports
Custom sender id
Outgoing call tracking
Unlimited concurrent calls
Power dialer
Usage reporting
Callback scheduling
Ivr (interactive voice response)
Live chat
Offline response collection
Auto dialing
Auto dialer
Call barging
Call conference
Virtual assistant
On demand communications
Text messaging
Application access control
Scheduled messaging
Voice customization
Sip trunking
Contextual guidance
Call analytics and insights
Ivr (interactive voice response) system
Automatic call distribution (acd)
Speech to text conversion
Virtual assistant integration
Call authentication and verification
Power dialing
Voip calling
Real time call monitoring and quality assurance
Agent performance tracking and analytics
Api integration for customization and extensibility
Auto call distribution
Call analytics and performance dashboards
Api integration for crm and other systems
Call transfer to live agents
Skill based routing
Communications platform as a service (cpaas)
Business phone number
Contact center analytics
Contact center sentiment analysis
Smart did routing
Sticky agent
Business voip
Cloud pbx
Pbx phone systems
Sip trunk
Cloud communication platform
Ivr
Virtual phone number
Contact center as a service (ccaas)
Exotel Pricing Plans
Dabbler
$111
/Per 3 Months
- 4,999 Rental
- 5000 Credits
- 1 Exophone
- 3 Agents
- Unlimited Channels
- Multi-level IVR
- 1 Exophone
POPULAR
Believer
$222
/Per 12 Months
- 10,499 Rental
- 9,500 Credits
- 2 Exophones
- 6 Agents
- Unlimited Channels
- Multi-level IVR
Influencer
$550
/Per 12 Months
- 10,499 Rental
- 39,000 Credits
- 10 Exophones
- Unlimited Agents
- Unlimited Channels
- Multi-level IVR
Exotel Resources
Frequently Asked Questions
Is there a free plan or free trial for Exotel?
Exotel does not offer a free plan. Paid plans start at USD 111.1. It provides a free trial for new users to test the platform.
How much does Exotel cost?
Exotel offers the Dabbler plan at USD 111.1 per 3 months, the Believer plan at USD 222.21 per 12 months, and the Influencer plan at USD 549.99 per 12 months.
What does Exotel integrate with?
Exotel integrates with Salesforce, Zoho CRM, Zapier, Slack, HubSpot, Freshdesk, Google Workspace, and Microsoft Dynamics.
Who is Exotel best for?
Exotel is best for small to large businesses in India and Southeast Asia, especially in e-commerce, fintech, healthcare, and customer service industries. It suits sales teams, call center managers, and operations leads needing scalable cloud telephony.
What are the best alternatives to Exotel?
Top alternatives include Twilio for developer-focused programmable voice, RingCentral for global UCaaS features, Aircall for sales and support simplicity, Knowlarity for India-specific telephony, and 8x8 for advanced video and analytics.
Is Exotel GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Exotel have a mobile app?
Yes, Exotel has a mobile app available for iOS and Android.
What do real users say about Exotel?
Users appreciate Exotel's reliable call quality, intuitive IVR builder, and detailed analytics for Indian businesses. Positive feedback highlights seamless API integrations, while some note pricing can add up for high volumes and support response times vary.
How does Exotel compare to its top competitor?
Compared to Twilio, Exotel provides a more accessible dashboard for non-developers and focuses on India and Southeast Asia compliance, whereas Twilio offers greater flexibility for custom global applications through its APIs.
Does Exotel offer customer support?
Yes, Exotel offers 24/7 customer support through phone, email, live chat, and a comprehensive knowledge base, with priority access and dedicated managers for enterprise plans.