Cloud SWEET!
by DATEL Software Solutions
What is Cloud SWEET!?
Cloud SWEET! is a cloud-based contact centre and interaction management platform for Nordic and European businesses. It handles voice, email, chat, and social interactions with GDPR-compliant data management, workforce tools, and analytics for European contact operations.
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Cloud SWEET! Features
Automatic call distribution
Interactive voice response
Call recording
Real time analytics
Crm integration
Omnichannel support
View All 21 Features
Call monitoring
Predictive dialer
Skill based routing
Call scripting
Workforce management
Call queuing
Voicemail
Call transfer
Call conferencing
Customizable dashboards
Agent performance reports
Call whispering
Call barging
Call back functionality
Call center
Cloud SWEET! Screenshots
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