3CX

VERIFIED

by 3CX • Founded 2005

Business Phone

What is 3CX?

3CX is an open-standards software PBX and contact centre for businesses. It runs on Windows, Linux, or in the cloud, provides video conferencing, live chat, WhatsApp integration, call centre queues, and supports IP phones and softphones for complete communications.

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3CX Features

Call queues

Ivr (interactive voice response)

Call recording

Live chat

Video conferencing

Crm integration

View All 114 Features

Call reporting and analytics

Call routing

Voicemail

Call transfer

Call monitoring

Call whispering

Call barging

Call back

Skill based routing

Wallboard

Webrtc softphone

Mobile apps

Sip trunking

Call parking

Crm

Meeting management

Survey management

Call center

Quality management

Mobile app

Ivr and dial groups

Internal call transfer

Online fax

Customisable welcome greeting

Multiple extension

Api integration

Call logs

Multiple simultaneous calls

Call management

Application integration

Collaboration tools

Real time monitoring

Live chat system

Collaboration

Real time reporting

Dashboard

Caller id

Conferencing

Call center management

Inbound reporting

Ivr / voice recognition

Predictive dialer

Voip

Activity tracking

Scheduling

Automatic call distribution

Computer telephony

Call logging

Call scripting

Inbound call center

Outbound call center

Progressive dialer

Queue manager

Virtual call center

Audit management

Call sharing

Distributed call recording

Scheduled recording

Video call recording

Call queuing

Outgoing call tracking

Communication management

Call reporting

Multi user collaboration

Mobile access

Call control

Unlimited concurrent calls

Ivr system

Contact history

Audio / video conferencing

Chat / messaging

Call results

Callback scheduling

Call list management

Speech recognition

Fax management

Virtual extensions

Web conferencing

Encryption

Peer to peer recognition

Auto dialer

Call hold

Call conference

Multi lingual ivr

Incoming call id

Call hold music

Incoming sms

Call mute

Fixed line compatibility

Mobile line compatibility

Archiving

Virtual assistant

Omni channel

Leaderboards / activity tracking

Surveys

Real time chat

Interactive voice response

Queue management

Flexible rate tables

Provisioning

Call duration

Call volume

Caller identification

Unattended call management

Voice mail

Unified communications

Ring groups

Who answered log

3CX Pricing Plans

Standard FREE

Free

Unlimited extensions
iOS & Android Apps
25 Video Conferencing Participants
choose own SIP Trunk
Auto Provisioning

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POPULAR

PRO Edition

$250 /Starting from 4SC

All Standard Free Features +
CRM Integration
Office 365 Integration
100 Web Conferencing participants
Call Queues
Call Reports
Call Recording
Contact center

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Enterprise

$350 /Starting from 4SC

All Pro Features +
250 web conference participants
inbuilt failover
standby license
Custom IP Phone logo
Call recording control

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View full pricing on 3CX website →

3CX Resources

Frequently Asked Questions

Is there a free plan or free trial for 3CX?

Yes, 3CX offers a Standard Free plan that provides core PBX features at no cost, making it easy for businesses to get started without upfront expenses.

How much does 3CX cost?

3CX offers a Standard Free plan at no cost, PRO Edition starting at USD 250 for 4 simultaneous calls, and Enterprise starting at USD 350 for 4 simultaneous calls. Pricing scales based on the number of simultaneous calls needed.

What does 3CX integrate with?

3CX integrates seamlessly with tools like Slack, Salesforce, Zapier, Microsoft Teams, Google Workspace, HubSpot, and Microsoft 365, plus it supports custom integrations through its API.

Who is 3CX best for?

3CX is ideal for small to medium-sized businesses, enterprises with call centers, IT teams managing PBX systems, and industries like retail, healthcare, and professional services that need robust VoIP and contact center features.

What are the best alternatives to 3CX?

Top alternatives include RingCentral for its cloud-first unified communications, Nextiva for reliable business phone services, 8x8 for integrated video and messaging, and Vonage for flexible API-driven telephony.

Is 3CX GDPR / SOC 2 compliant?

For specific compliance certifications, it is recommended to contact 3CX directly or check their security documentation.

Does 3CX have a mobile app?

Yes, 3CX has mobile apps available for both iOS and Android, allowing users to make and receive calls on the go.

What do real users say about 3CX?

Users love 3CX for its affordability, quick setup, and powerful features like call recording and conferencing. Many appreciate the free tier for testing, though some note occasional complexity in advanced setups or slower support responses.

How does 3CX compare to its top competitor?

Compared to RingCentral, 3CX stands out with self-hosted deployment options and lower costs for on-premise setups, while RingCentral excels in fully managed cloud services and extensive global presence.

Does 3CX offer customer support?

3CX provides customer support via email, a comprehensive knowledge base, community forums, and phone support for PRO and Enterprise users, ensuring help is available when needed.