VCC Live
by VCC Live • Founded 1999
What is VCC Live?
VCC Live is a cloud call centre and CRM platform for outbound sales and contact centres. It combines predictive dialling, customer contact management, campaign management, call recording, and real-time analytics for outbound calling and customer management.
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VCC Live Features
Omnichannel communication
Predictive dialer
Ivr system
Call recording
Real time monitoring
Customizable reports
View All 36 Features
Crm integration
Automated workflows
Sms campaigns
Email campaigns
Web chat
Social media integration
Quality management
Agent performance tracking
Customer satisfaction surveys
Data security
Api access
Multilingual support
Time zone management
Call scripting
Customer support
Email integration
Email templates
Mass email
On demand (saas)
Project management
Field sales management
Workflow management
Dashboard
Call center management
Campaign management
Real time analytics
Import & export data
Team management
Customization
Multi channel communication
VCC Live Pricing Plans
Standard Package
$63
/Per Month
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
POPULAR
Professional Package
$86
/Per Month
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Quotation
- API
Multichannel Package
$108
/Per Month
- Sending Automated emails and SMS
- Dynamic SMS and Email Templates
- Customer Care Email Handling
- Ticket-based Case Handling
- Chat
Premium Package
$154
/Per Month
- Higher Level of Security
- Premium Customer Care Support
- Over-the-Phone Payment (VCC Live Pay)
VCC Live Screenshots
Frequently Asked Questions
Is there a free plan or free trial for VCC Live?
VCC Live does not offer a free plan. A free trial may be available for new users to test the platform.
How much does VCC Live cost?
VCC Live offers several pricing tiers including the Standard Package at USD 62.79 per month, Professional Package at USD 85.62 per month, Multichannel Package at USD 108.42 per month, and Premium Package at USD 154.08 per month.
What does VCC Live integrate with?
VCC Live supports integrations with tools like Zapier, Salesforce, Slack, Mailchimp, Google Workspace, Microsoft Teams, HubSpot, and more through its API for seamless workflows.
Who is VCC Live best for?
VCC Live is ideal for outbound sales teams, call centers, and small to medium-sized businesses needing cloud-based CRM and campaign management tools, especially in sales, customer support, and field sales roles.
What are the best alternatives to VCC Live?
Top alternatives include Dialpad for AI-driven calls and messaging, RingCentral for unified communications, Five9 for advanced contact center features, Zendesk for customer service focus, and HubSpot for comprehensive inbound CRM.
Is VCC Live GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact VCC Live directly or check their security documentation.
Does VCC Live have a mobile app?
VCC Live may offer mobile access through a responsive web app or dedicated mobile applications. Contact them for the latest mobile options.
What do real users say about VCC Live?
Users appreciate VCC Live for its powerful call center management, real-time analytics, and multichannel support, though some note a learning curve for custom workflows and occasional performance tweaks needed during peak usage.
How does VCC Live compare to its top competitor?
Compared to Five9, VCC Live excels in outbound CRM and campaign management for sales teams, while Five9 provides broader inbound and outbound contact center capabilities with stronger AI automation and scalability for larger enterprises.
Does VCC Live offer customer support?
Yes, VCC Live provides customer support through email, live chat, phone assistance, a knowledge base, and dedicated account managers for higher-tier plans.
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