Outfield

Outfield launched in 2013 around a single observation: most CRMs were built for inside sales reps glued to a desk, and outside reps either avoided them or filled them in once a week from memory. Outfield rebuilt the CRM around the phone. By 2026 it has matured into a mobile-first field sales platform used by thousands of CPG, beverage, cannabis, insurance, and industrial field teams who actually open it every day.

Who Outfield is right for

This is a tool for outside sales teams whose reps live in their car. Strongest fit in 2026 is beverage brands selling into distributors and retail, cannabis brand reps visiting dispensaries, consumer electronics and CPG reps in big-box retail, insurance field agents, and home health coordinators. If your reps are at a desk and selling over Zoom, Outfield is the wrong tool; pick HubSpot, Pipedrive, or a horizontal CRM. If your reps are driving to 8-12 accounts a day, Outfield is one of three real options worth shortlisting.

Outfield pricing in 2026

Verified on 2026-06-18 against the official Outfield pricing page.

Hidden costs to know about

The published per-user fee is fairly honest. The watch-outs are: the Base + Commission plan can run higher than Dynasty in a strong quarter (which is the point), Outfield typically charges a small implementation fee for migrating from another CRM (CSV import is free; mapped migrations are ~$500-$2,000), and integration setup with Salesforce or HubSpot is scoped separately on the Enterprise tier.

Outfield vs alternatives at a glance

Integrations

Outfield ships with native connectors for Salesforce, HubSpot, Microsoft Dynamics, Zoho, NetSuite, QuickBooks, Mailchimp, Google Workspace, and Microsoft 365. Zapier and a public REST API handle the long tail. The integration philosophy is bolt-on first: Outfield assumes you may already have a desktop CRM and that field reps need a mobile layer that syncs back.

Pros and cons

What works: Reps actually use it (the hardest CRM problem). Offline mode is genuinely solid. Custom forms collect data field reps already had to gather on paper. Game mechanics drive adoption better than compliance reminders. The performance-based pricing option is unusual and well-suited to commission-heavy sales cultures.

Where it strains: Reporting is solid but not BI-grade. The desktop web app is functional but the product is clearly built phone-first; managers who want a polished desktop CRM may feel constrained. Pricing is not published openly on the marketing site, which slows down evaluation.

What real buyers say

Operator reviews on SoftwareAdvice, SelectHub, and SoftwareFinder cluster around the same themes: rep adoption is dramatically better than the Salesforce or HubSpot rollout they replaced, the route optimizer pays for the subscription quickly in fuel and time saved, and competitions move number-of-visits metrics in the first 30 days. Common pushback is the lack of a polished forecasting dashboard for VPs of sales.

Field guide

Buyer action plan

Start with the 30-day free trial. Add 3 to 5 reps from one team or territory (not the whole field force). Have them check in at real accounts for two weeks. Pull the territory coverage and visit frequency report at the end of week two. If adoption is real and the data looks meaningful, expand to the rest of the territory or roll into a Base + Commission contract.

2026 updates

Outfield has added expanded analytics for the Dynasty and Enterprise tiers, deeper Salesforce bidirectional sync, refined the cannabis-specific compliance tracking flow, and improved the route optimizer with traffic-aware adjustments. The Base + Commission pricing model has matured into a stable alternative to per-seat pricing for performance-driven teams.

Security and compliance

Outfield runs in encrypted-at-rest cloud infrastructure with TLS in transit, supports SSO on Enterprise contracts, and has role-based access control. SOC 2 is in scope for the Enterprise tier. Cannabis-specific compliance fields (state seed-to-sale system mapping, license tracking) are available for cannabis-vertical customers.

Customer support

Email, in-app live chat, and a public knowledge base. Response times during US business hours are fast (single-digit hours). Implementation support and Salesforce migration help are scoped separately on Enterprise contracts.

Who can use Outfield

Best fit: outside sales teams of 5 to 500 reps in CPG, beverage, cannabis, beauty, insurance, industrial, and home health verticals. Reasonable fit: any field-heavy sales team needing routing, check-ins, and competition mechanics. Not a fit: pure inside sales teams, e-commerce only, or organizations selling exclusively through partners and resellers.

Mobile app

Native iOS and Android apps with full offline mode. Reps can check in at accounts, log visits with photos, fill custom forms, update deals, plan routes, and message teammates without an internet connection. Data syncs when the device returns to coverage.

How to get started with Outfield

Sign up for the 30-day trial at the Outfield website. Install the iOS or Android app. Invite 3 to 5 reps. Import accounts via CSV or connect Salesforce or HubSpot. Set territories. Let reps run for two weeks before deciding on tier and rollout scope.

Top alternatives to Outfield

Badger Maps is the routing-only alternative if you already have a CRM. Spotio is the closest direct competitor and tilts harder toward door-to-door. Skynamo is stronger if your shop runs on a manufacturing ERP. Salesforce Maps is the answer only if you already pay for Salesforce and want to keep one platform. Repsly competes directly in CPG and retail execution.

How to cancel Outfield

Cancellation is self-serve from account settings. Annual contracts are cancelable at renewal. Data export is available via CSV and the REST API. No cancellation fee.

Bottom line

Outfield is the right pick for an outside sales organization in CPG, beverage, cannabis, beauty, insurance, or home health that has tried to make Salesforce or HubSpot work on a rep's phone and failed. It is a phone-first product, with everything that implies. The performance-based pricing option is unusual and worth a serious look for commission-heavy cultures. Start with the 30-day trial and 3 reps; you will know whether to expand within two weeks.

Verified on 2026-06-18. Pricing verified from the official Outfield pricing page.