SalesForce Field Service
by SalesForce Inc. • Founded 1999
What is SalesForce Field Service?
Salesforce Field Service is an intelligent field service management platform built on the Salesforce CRM platform. It connects service appointments to customer records, uses AI for smart scheduling, manages mobile technician workflows, and enables real-time operations visibility.
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SalesForce Field Service Features
Work order management
Scheduling and dispatch
Mobile app
Asset and inventory management
Service reports
Contract management
View All 40 Features
Knowledge base
Customer self service
Real time tracking
Resource optimization
Service analytics
Integration with crm
Time tracking
Geolocation
Service contracts
Parts management
Field service automation
Service level agreements (slas)
Collaboration tools
Offline access
Inventory management
Task management
Inventory control
Customer database
Self service portal
Call center management
Scheduling
Dispatch management
Routing
Contact database
Quotes / estimates
Job management
Mobile access
Preventive maintenance
Service history tracking
Technician management
Job tracking
Recurring appointments
Time clock
Payment collection in the field
Frequently Asked Questions
Is there a free plan or free trial for SalesForce Field Service?
SalesForce Field Service may offer a free plan or trial for new users. You can sign up to explore available options.
How much does SalesForce Field Service cost?
SalesForce Field Service offers flexible pricing plans depending on your business needs. Check their official website for the most current pricing details.
What does SalesForce Field Service integrate with?
SalesForce Field Service integrates seamlessly with Salesforce CRM, Slack, Zapier, QuickBooks, Google Workspace, Microsoft Teams, Stripe, and Twilio, allowing for smooth data flow across your tools.
Who is SalesForce Field Service best for?
SalesForce Field Service is ideal for medium to large businesses in industries like HVAC, plumbing, electrical services, telecommunications, and IT field support. It's particularly suited for field service managers, dispatchers, and technicians who need robust CRM integration and scalable operations.
What are the best alternatives to SalesForce Field Service?
Top alternatives include ServiceTitan, which excels in home service businesses with strong marketing tools, Jobber for small teams needing simple scheduling and invoicing, Housecall Pro for quick setup and mobile-first features, and FieldEdge for specialized HVAC and plumbing workflows.
Is SalesForce Field Service GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact SalesForce Field Service directly or check their security documentation.
Does SalesForce Field Service have a mobile app?
Yes (iOS and Android).
What do real users say about SalesForce Field Service?
Users praise its deep Salesforce CRM integration, powerful scheduling, and mobile tools that boost field efficiency. Many appreciate the scalability for growing teams, though some note a learning curve for setup and occasional customization needs.
How does SalesForce Field Service compare to its top competitor?
Compared to ServiceTitan, SalesForce Field Service stands out for enterprise-level CRM integration and customization, making it better for complex operations, while ServiceTitan shines in home services with built-in marketing and dispatching tailored for contractors.
Does SalesForce Field Service offer customer support?
Yes, SalesForce Field Service provides comprehensive support including 24/7 phone and chat for premium users, email tickets, a detailed knowledge base, community forums, and dedicated account managers for larger plans.
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