Retriever
by Retriever Communications
What is Retriever?
Retriever is a field service management solution with strong offline capabilities for technicians in low-connectivity environments. It manages work orders, captures field data, tracks job progress, and syncs with back-office systems when connectivity is restored.
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Retriever Features
Work order management
Scheduling and dispatch
Mobile access
Customer management
Inventory management
Billing and invoicing
View All 20 Features
Service history tracking
Gps tracking
Time tracking
Reporting and analytics
Contract management
Asset management
Technician management
Job costing
Signature capture
Notifications and alerts
Customizable forms
Integration capabilities
Offline access
Customer portal
Retriever Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Retriever?
Retriever may offer a free plan or trial for new users. You can sign up to explore available options.
How much does Retriever cost?
Retriever offers flexible pricing plans depending on your business needs. Check their official website for the most current pricing details.
What does Retriever integrate with?
Retriever integrates with popular tools like QuickBooks, Google Workspace, Slack, Zapier, Microsoft Teams, Salesforce, and Xero to streamline field service workflows.
Who is Retriever best for?
Retriever is ideal for small to medium-sized businesses in field service industries such as HVAC, plumbing, electrical services, and maintenance. It suits remote field technicians, service managers, and dispatchers who need reliable offline access in areas with poor connectivity.
What are the best alternatives to Retriever?
Top alternatives include Jobber, which offers strong scheduling and invoicing for home services, Housecall Pro for quick setup and customer booking features, ServiceTitan for enterprise-scale operations with advanced analytics, and FieldEdge for comprehensive dispatching in HVAC and plumbing.
Is Retriever GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Retriever directly or check their security documentation.
Does Retriever have a mobile app?
Retriever may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.
What do real users say about Retriever?
Users praise Retriever for its robust offline capabilities, which keep technicians productive in remote areas without internet. Many appreciate the intuitive interface for scheduling and job tracking, though some mention a learning curve for advanced reporting features and desire more customization options.
How does Retriever compare to its top competitor?
Compared to Jobber, Retriever stands out with superior offline functionality for remote field work, making it better for technicians in low-connectivity zones. Jobber edges ahead in online integrations and marketing tools, while Retriever focuses on core FSM reliability for fieldwork.
Does Retriever offer customer support?
Retriever provides customer support through email, live chat during business hours, a comprehensive knowledge base, and phone assistance for priority plans, ensuring quick help for setup and troubleshooting.
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