ClickPost

ClickPost at a Glance

ClickPost Overview

ClickPost is a logistics intelligence platform focused on the post-purchase experience. It unifies shipping automation, carrier allocation, real-time tracking, customer notifications, returns, and exchanges into one workflow, with a single API sitting on top of 600+ carrier integrations.

The platform is used by 450+ global brands moving 50M+ monthly shipments. It targets modern commerce operations across D2C ecommerce, B2B retail, quick commerce for 10-minute delivery, and hyperlocal operations. AI is baked into the platform for carrier allocation, voice agents, and returns intelligence.

ClickPost Capabilities and Named Features

ClickPost anchors on a single API across 600+ carrier integrations. That means one integration to add a new carrier, one dashboard to run allocation rules, and one tracking view for the customer regardless of which carrier moves the parcel.

The AI intelligence layer runs across multiple sub-products. AI Carrier Allocation picks the optimal carrier per shipment based on SLA, TAT, and cost. AI Voice Agents confirm orders before dispatch and resolve delivery exceptions. Returns Intelligence segments customers by lifetime value and applies the right return policy.

The post-purchase suite is what buyers most often name. Branded mobile-optimized tracking pages plus proactive notifications on SMS, email, and WhatsApp cut where-is-my-order tickets by 60 percent per the vendor. Non-delivery report management handles the exception loop that eats operations time.

Returns and exchanges are a full workflow, not a bolt-on. A self-service branded returns portal, smart exchange suggestions that convert returns to exchanges, return tracking, and analytics live in one place. The vendor reports 54 percent returns-to-exchange conversion at customer average.

Named feature list

• Single API across 600+ carrier integrations
• AI-powered carrier allocation with 22% savings on shipping costs
• Pre-dispatch automations and smart routing rules
• Standardized tracking across all carriers
• Branded mobile-optimized tracking pages
• Proactive notifications on SMS, email, and WhatsApp
• Non-delivery report (NDR) management workflows
• Self-service branded returns portal
• Smart exchange suggestions to convert returns to exchanges
• Return tracking and analytics
• AI Voice Agents for order confirmation and exception resolution
• Apex Control Tower for forward, reverse, and RTO monitoring
• Returns Intelligence for customer-lifetime-value-based policies
• Serviceability API for real-time pin code and zip code checks
• Estimated Delivery Date on product pages
• ClickPost Darwin for B2B and bulk shipping including FTL, PTL, and POD automation
• Real-time rider assignment for hyperlocal and quick commerce
• 50+ storefront, OMS, and WMS integrations
• 75+ communication gateways

ClickPost Pricing

ClickPost publishes named plans on its vendor pricing page but all commercial pricing is Contact Sales. The platform is sized to shipment volume, the number of carriers, the sub-modules a brand needs (post-purchase, returns, quick commerce, B2B), and the AI intelligence tier.

The vendor offers white-glove onboarding and enterprise-grade security certifications on every plan. Buyers typically start with the Essential APIs plus Post-Purchase Suite for D2C use cases, and layer Returns and Exchanges, Apex Control Tower, and ClickPost Darwin as operations scale.

ClickPost Pros

• 600+ carrier integrations on a single API removes the maintenance tax of stitching individual carrier connections.
• AI Carrier Allocation with a vendor-reported 22 percent shipping cost saving lines up with operations KPIs.
• Post-Purchase Suite is a real product, not a bolt-on: branded tracking, WhatsApp notifications, and NDR management ship together.
• Returns and Exchanges converts returns to exchanges at a vendor-reported 54 percent, which protects margin.
• Named customers include large D2C brands such as Nykaa, Forever New India, and Giva.
• Enterprise-grade security certifications and white-glove onboarding are called out on the vendor site.

ClickPost Cons and Trade-offs

• All pricing is Contact Sales, so smaller brands cannot self-serve budget.
• Value is highest for brands with 500+ monthly shipments; smaller volumes may not justify the platform overhead.
• AI Voice Agents and Returns Intelligence are more recent additions; buyers should validate reference customers.
• Some of the platform depth is India and APAC-first: buyers in North America should confirm regional carrier coverage.
• The platform is API and integration-heavy; brands without a technical team may need vendor services during rollout.

ClickPost vs Alternatives

Who Should Choose ClickPost

ClickPost is a fit for a D2C or B2B brand shipping 500+ orders per month across multiple carriers, where the operational pain is customer where-is-my-order tickets, NDR management, RTO cost, and returns processing. Brands running quick commerce for 10-minute delivery are an especially strong fit.

It is less of a fit for SMB brands shipping fewer than 100 orders per month, where AfterShip or Shippo is more economical, and for brands already deeply invested in a single-carrier native shipping platform such as ShipStation. Enterprise D2C brands that want AI post-purchase intelligence are the sweet spot.

Named Alternatives to ClickPost

• AfterShip. Global post-purchase and shipment tracking platform. Chosen when a brand wants a mature tracking API plus published pricing.
• Shippo. SMB multi-carrier shipping label API. A better fit for brands shipping fewer than 500 orders per month with published pay-as-you-go pricing.
• EasyPost. US-focused multi-carrier shipping API for developers. Preferred when a brand wants a lightweight, developer-first shipping layer.
• Shiprocket. Indian shipping aggregator for D2C brands. Chosen when the buyer is an Indian SMB brand looking for aggregator pricing on domestic carriers.
• Loop Returns. Specialized returns and exchanges platform. A better fit when returns is the sole pain point and the brand already has a tracking layer.

ClickPost Implementation and Deployment

Onboarding is white-glove per the vendor. A brand typically starts with Essential APIs for the serviceability and EDD experience on product pages, then adds Pre-Dispatch Automations and Post-Purchase Suite once the carrier integrations are configured.

Custom-brand tracking pages and WhatsApp or SMS notification templates are usually configured in weeks 2 and 3, so customers start seeing branded tracking as the platform goes live.

AI features such as Carrier Allocation and Returns Intelligence are enabled after the base tracking and returns workflows are stable, so the AI has a data baseline to learn from. Buyers typically add ClickPost Darwin for B2B and Apex Control Tower for exception handling in a second phase.

What Real Buyers Say About ClickPost

Public customer quotes on the ClickPost home page include Nykaa AVP Logistics Operations describing ClickPost as the heartbeat of the Nykaa logistics ecosystem. See the vendor ClickPost home page for the current customer testimonial list.

Forever New India Head of Supply Chain notes that ClickPost consolidated dispatch and store operations across the retail footprint. Giva AVP Operations describes running B2B, quick commerce, and offline shipments off a single AWB dashboard.

Public commentary on post-purchase buyer forums positions ClickPost as the India-first alternative to AfterShip, with a stronger AI intelligence layer and dedicated B2B and quick commerce lanes. Buyers outside APAC should validate regional carrier coverage during the demo.

Sources

• vendor website, ClickPost Pricing page describing Essential APIs, Post-Purchase Suite, Returns, and Intelligence modules
• vendor website, ClickPost home page listing 50M+ monthly shipments, 450+ brands, and named customer references

Frequently Asked Questions about ClickPost

What is ClickPost?

A post-purchase logistics intelligence platform that unifies shipping, tracking, returns, and exchanges on a single API across 600+ carriers. Used by 450+ global brands moving 50M+ monthly shipments.

How many carriers does ClickPost integrate with?

ClickPost integrates with 600+ carriers on a single API. That includes hyperlocal carriers for quick commerce and FTL and PTL partners for B2B.

Does ClickPost handle returns and exchanges?

Yes. Returns and Exchanges is a full workflow with a self-service branded returns portal, smart exchange suggestions, return tracking, and analytics. Vendor-reported 54 percent conversion from returns to exchanges.

What is ClickPost Intelligence?

The AI layer across the platform. It includes AI Carrier Allocation, AI Voice Agents for order confirmation and delivery exception resolution, Apex Control Tower for unified monitoring, and Returns Intelligence for lifetime-value-based policies.

Is public pricing available?

No. All commercial pricing is Contact Sales and is sized to shipment volume, carrier scope, and which modules the brand needs.

Does ClickPost work for B2B or bulk shipping?

Yes. ClickPost Darwin is the dedicated B2B and bulk shipping product, covering multi-piece orchestration, smart carrier allocation, LR and AWB generation, FTL and PTL tracking, appointment delivery, and POD automation.

Which brands use ClickPost?

Named customers on the vendor site include Nykaa, Forever New India, Giva, and others across D2C, B2B, and quick commerce.

Where is ClickPost headquartered?

ClickPost is headquartered in Gurugram, Haryana, India.

The Bottom Line on ClickPost

ClickPost is a fit for a D2C or B2B brand where the operational pain lives in the post-purchase layer: where-is-my-order tickets, NDR management, RTO cost, and returns processing. The single API across 600+ carriers plus the AI intelligence layer earns its keep at scale.

The tradeoffs are Contact Sales pricing and the minimum shipment volume where the platform pays back. SMB brands shipping fewer than 100 orders per month will get faster time-to-value from Shippo or AfterShip. Enterprise D2C or B2B brands with 500+ monthly shipments are the sweet spot.

A useful evaluation is to model current NDR cost, RTO cost, and where-is-my-order support cost, then ask ClickPost to show the AI Carrier Allocation and Returns Intelligence outputs on a scoped set of real orders. That surfaces whether the vendor-reported outcomes translate to the buyer own pipeline.

Verified on 2026-08-01 against vendor website.