Innovative ContactInSky
by InSky Solutions • Founded 2016
Business Phone
What is Innovative ContactInSky?
Innovative ContactInSky is a cloud contact centre solution for businesses operating across multiple markets. It provides omnichannel interaction management, inbound ACD, outbound dialling, IVR, agent monitoring, and analytics with cloud-based global deployment.
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Innovative ContactInSky Features
Automatic call distribution
Interactive voice response
Call recording
Real time analytics
Crm integration
Omnichannel support
View All 695 Features
Predictive dialer
Skill based routing
Call monitoring
Agent scripting
Workforce management
Call queuing
Voicemail management
Call whispering
Call barging
Customizable dashboards
Call transfer
Call conferencing
Callback scheduling
Performance reporting
Accounting
Asset management
Attendance management
Capture leads from twitter/facebooks
Case management
Cloud computing
Contact manager
Crm
Crm & sales dashboards
Crm & sales reports
Crm analytics
Customer management
Customer support
Developer api
Document management
Email integration
Email marketing / sms marketing
Email templates
Event management
Expense management
Expense tracking
Financial management
Help desk
Inventory management
Invoice
Knowledge management
Lead generation
Marketing analytics
Marketing automation
Marketing collateral
Mass email
Meeting management
Offline access
On demand (saas)
Partner cloud (var or service provider)
Payroll management
Performance management
Plug and play integration
Private cloud
Product database
Products & price books
Project management
Supplier and purchase order management
Recruitment management
Reimbursement management
Sales quotes
Social crm
Solution management
Survey management
Task management
Time tracking
Training management
Vendor management
Warehouse management
Appointment management
Call center
Territory management
Sales forecasting
Sales tracking
Opportunity management
Catalog management
Contractor management
Quality management
Mobile app
Lead management
Contact management
Sales force automation
Call routing
Membership management
Data security
Accounts payable
Accounts receivable
Bank reconciliation
Commission management
Fundraising management
Product configurator
Work order management
Customer database
Order tracking
Barcode scanning
Employee management
Point of sale (pos)
Social marketing
Online booking
Call management
Channel management
Field sales management
Performance metrics
Proposal generation
Referral tracking
Application integration
Applications management
Recruiting management
Resume search
Social media integration
Assessments
Background screening
Collaboration tools
Internal hr
Interview management
Onboarding
Recruiting firms
Reference checking
Self service portal
Assignment management
Customizable branding
Offline form
Real time monitoring
File sharing
Live chat system
Document storage
Workflow management
Archiving & retention
Compliance management
Collaboration
Document assembly
Document indexing
Electronic signature
Email management
Accounting integration
Forecasting
Multi currency
Multi location
Real time reporting
Shipping management
Supplier management
Resource management
Billing & invoicing
Payment processing
Tax management
Website management
Barcoding / rfid
Feedback management
Goal management
Goal setting / tracking
Performance appraisal
Surveys & feedback
Ad hoc analysis
Ad hoc reports
Budgeting & forecasting
Dashboard
Key performance indicators
Strategic planning
Conferencing
Call center management
Inbound reporting
Ivr / voice recognition
Outbound reporting
Telemarketing management
Voice & data integration
Voip
A/b testing
Activity tracking
Lead capture
Lead distribution
Lead scoring
Pipeline management
Campaign management
Lead nurturing
Lead segmentation
Prospecting tools
Source tracking
Order management
Returns management
Special order management
Analytics
Scheduling
Subscriber management
Computer telephony
Knowledge base
Blended call center
Call logging
Call scripting
Escalation management
Inbound call center
Manual dialer
Outbound call center
Premise based call center
Progressive dialer
Queue manager
Virtual call center
Approval process control
Seo management
Version control
Automated routing
Contract management
Incident management
Service level agreement (sla) management
Third party integration
Audit management
Risk management
Calendar management
Claims management
Client portal
Promotions management
Quote management
Reservations management
Maintenance scheduling
Purchasing
Call sharing
Distributed call recording
Event triggered recording
File transfer
Instant retrieval
On demand recording
Recording bookmarking
Scheduled recording
Screen activity recording
Video call recording
Time & expense tracking
Customizable dashboard
Forms management
Event based notifications
Web forms
Invoice management
Receipt management
Spend control
Recurring billing
Gift card management
Contact database
Event triggered actions
Multi campaign
Campaign analysis
Customizable templates
Real time analytics
Staff management
Cultural alignment
Employee alignment
Employee awards
Employee guides
Rewards program
Social recognition
Rules based workflow
Data management
Invoice processing
Supply chain management
Sales management
Workflow automation
Cost tracking
Kitting
Transaction management
Job scheduling
Network monitoring
Client management
Proposal management
Image library
Marketing management
Search marketing
Data mapping
Process mapping
Mailing list management
Manage quotations
Inquiry management
Team management
Interaction tracking
Landing pages
List management
Product catalog
Customization
Business process automation
Content analytics
Campaign segmentation
Website visitor tracking
Attendee management
Badge management
Room block management
Data analysis tools
Discount management
Member portal
Rewards management
Distribution management
Enterprise asset management
Client / property matching
Customer segmentation
Property alerts
Facility scheduling
Access monitoring
Attendance tracking
Question branching
Physician management
Policy management
Customer review platform
Gamification
Response management
Review monitoring
Sentiment analysis
Social media monitoring
Social media metrics
Pricing management
Restaurant pos
Maintenance management
Employee lifecycle management
Reviews management
Communication management
Community management
Content syndication
Feedback collection
Video content
Sales pipeline tracking
Multi channel communication
Sales dashboards & reports
Multi store management
Traceability
Ad hoc query
Benchmarking
Data analysis
Data visualization
Profitability analysis
Trend / problem indicators
Predictive analytics
Omnichannel communication
Progress tracking
Event triggered email
Template management
Call reporting
Complaint monitoring
Automated publishing
Customer engagement
Multi account management
Time management
Mobile access
Service history tracking
Contest management
For call centers
For developers
For education
For onboarding
For sales
Power dialer
Project accounting
Trust accounting
Fixed asset management
Keyword tracking
Conversion tracking
Member directory
Multi site management
Pledge management
Volunteer management
Check in manager
Audio / video conferencing
Chat / messaging
Discussion boards
Automatic player updates
Content scheduling
Media library
Multi screen support
Templates
Auto responders
Can spam compliance
Class management
Automatic re ordering
Online store
Insurance rating
Usage reporting
Skills tracking
Bill audit
Bill database
Bill importing
Energy price analysis
Meter tracking
Load forecasting
Safety management
Quality control
Customer service analytics
Customer support tracking
Email response control
Sales trend analysis
Call results
Campaign specific caller id
Fcc compliance
Ftc compliance
Competitor analysis
Online ticketing
Onsite ticketing
Print at home
Season tickets
Ticket brokering
Box office management
Concessions management
General admission
Kiosk ticketing
Mobile ticketing
Billable & non billable hours
Multiple billing rates
Offline time tracking
Mobile time tracking
Screen sharing
Approval workflow
Completion tracking
Full text search
Social media management
Access control
Third party integrations
Dynamic content
Client database
Reporting & statistics
Due date tracking
Content repository
Customizable invoices
Online payments
Project billing
Online invoicing
Hourly billing
Email marketing
Dependency management
Preview dialer
Sales pipeline management
Search
Data integration
Allocation
Live chat
Mobile survey
Custom survey urls
Skip logic
Offline response collection
Data source connectors
Drag & drop
Marketing reports
Drill down
Shared contacts
Audience targeting
Patient management
Client tracking
Auto dialing
Call list management
Image editor
Appointment reminders
Automated scheduling
Group scheduling
Recurring appointments
Donor management
Alumni management
Contribution tracking
Recurring giving
Committee management
Dues management
Member database
Speech recognition
Account alerts
Fax management
Dunning management
Question library
Supports audio / images / video
Site intercept survey
Action management
Multi channel collection
Text analysis
Trend analysis
Online payment processing
Employee database
Reporting/analytics
Virtual extensions
Employee directory
Billing portal
Mobile payments
Canned responses
Geo targeting
Proactive chat
Create subtasks
Encryption
Content management
Loyalty program
Tax calculator
Segmentation
Access controls/permissions
Code free development
Data modeling
Deployment management
Ecards
Goals
Manager to peer recognition
Nominations
Peer to peer recognition
Rewards catalog
Rewards points
Auto dialer
Complaint management
Text editor
Post scheduling
Knowledge base management
It asset management
Labor projection
Variable workforce
Sales reports
Audio content
Contextual targeting
Purchase order management
Hr management
Import / export management
Erp
Mes
Mrp
Quotes/estimates
Capacity planning
Time & attendance
Olap
Report export
Scheduled / automated reports
Recommendation engine
Workflow configuration
Compliance tracking
Internal chat integration
Quotes/proposals
Process modeling & designing
Collections management
Contingency billing
Recurring/subscription billing
Marketing automation integration
Financial reporting
Multi country
Account management
Vin lookup
Billing for data
Billing for voice
Chargeback tracking
Contract negotiation
Fixed line compatibility
Internal cost allocation
Mobile line compatibility
Kanban board
Online calendar
Retail pos
Campaign personalization
Engagement monitoring
Target account identification
Customer profiles
Gdpr compliance
Personalization
Data source integrations
Account based marketing
Experience management
Website personalization
Digital asset management
Resume parsing
Job board posting
Application management
Archiving
Action item tracking
Program management
Virtual assistant
Omni channel
Leaderboards / activity tracking
Candidate tracking
Interview scheduling
Surveys
Remote document access
Document retention
Jobs board
Member communities
Case notes
Communication tracking
Cataloging/categorization
Search/filter
E forms
Annotations
Automatic formatting
Knowledge library
Chapter management
Text editing
Relationship tracking
Real time chat
Medical history records
Law firms
Multiple site management
Pageview tracking
Referral source tracking
Time on site tracking
User interaction tracking
Goal tracking
Audience segmentation
Queue management
Alerts / escalation
Analytics/roi tracking
Drip campaigns
Contact import/export
Mobile optimized emails
Wysiwyg email editor
Text messaging
Sales intelligence
Issue auditing
Recurring issues
Election management
Member types
Automated quoting
Influence tracking
Team assignments
Legal case management
Household tracking
Customizable ctas
Customer surveys
Ticket/issue tracking
Call parking
Online giving
Small group management
Membership database
Membership renewals
Goals / quota management
Calendar sync
Contact discovery
Lead database integration
Conferences/conventions
Social media promotion
Ticketing
Barcode / ticket scanning
Vip & discount tickets
Food & beverage management
Multi facility
Rfp management
Business card/badge scanning
Data extraction
Form builder
Lead enrichment
Lead notifications
Advocate management
Customer advocacy
Political advocacy
Demographic data
Donor targeting
Mapping
Landing pages/web forms
Patient communications
Backorder management
Order entry
Collaborative writing
Comment moderation
Group posting
Post management
Wysiwyg rich text editing
Distributor management
Visitor identification
Online registration
Member management
Customer targeting
Property database
Functions / calculations
Interactive
Kpis
Private dashboards
Public dashboards
Scorecards
Visual analytics
Widgets
Consent management
Pia / dpia
Sensitive data identification
Client/property matching
Remote display management
Visual editor
Emr/ehr
Initial assessments
Multi provider practice
Single provider practice
Treatment plans
Health & wellness programs
Statistical analysis
In house collections
Caller identification
Quotes / proposals
Multiple scripts
Phone key input
Text to speech
Voice customization
Voice mail
Sip trunking
Unified communications
Agency management
Automated notices
Payment plans
Deal management
Ring groups
Contextual guidance
Correlation analysis
Voice quality enhancement
Tax forms
Manage tasks
Innovative ContactInSky Screenshots
Software
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What's driving this search?
Help us understand your current situation
Purchasing New Software
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Looking to switch providers
Step 1 of 5
What is the size of your organization?
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Step 2 of 5
Implementation Timeframe
When do you expect to implement?
Step 3 of 5
What's your role?
Select the title that best describes you
Step 4 of 5
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