Helpy

by Helpy.io

What is Helpy?

Helpy is an open-source customer support platform combining help desk ticketing, a multilingual knowledge base, and a customer community forum. It is available as self-hosted or cloud with strong email integration and support for private-label deployments.

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Helpy Features

Ticket management

Knowledge base

Community forums

Email integration

Customizable branding

Multi language support

View All 29 Features

Automated responses

Analytics and reporting

Customer feedback

Role based access control

Sla management

Custom fields

Macros and canned responses

Mobile friendly

Custom workflows

Third party integrations

Self service portal

Real time notifications

Customizable templates

Api access

Customer database

Self service portal

Live chat system

Alerts/escalation

Automated routing

Inbox queue management

Help desk management

Service level management

Service level agreement (sla) management

Helpy Pricing Plans

Global

$199 /Month/Bill annually

Phone Support
Unlimited Agents
Auto Translate KB
Audit Log
10,000 Tickets/month
Email Preconfigured
Optional Branding

POPULAR

International

$89 /Month/Billed Annually

Global+
Email Support
4000 Tickets/month
Email Preconfigured
Optional Branding

Local

$29 /Month/Billed Annually

Community Support
Unlimited Agents
1000 Tickets/month
Email Preconfigured
Optional Branding

Helpy Screenshots

Helpy Support Discussions Panel Screenshot

Frequently Asked Questions

Is there a free plan or free trial for Helpy?

Helpy does not offer a free plan, but paid plans start at USD 29 per month, billed annually. A free trial might be available for new users, so sign up to check current options.

How much does Helpy cost?

Helpy offers three pricing plans billed annually: Local at USD 29 per month, International at USD 89 per month, and Global at USD 199 per month.

What does Helpy integrate with?

Helpy integrates with popular tools like Slack, Zapier, Gmail, Outlook, Google Workspace, Microsoft 365, and Salesforce, making it easy to connect with your existing workflow.

Who is Helpy best for?

Helpy is ideal for small to medium-sized businesses, startups, and customer support teams in industries like e-commerce, SaaS, and tech services that need an affordable, customizable help desk with knowledge base and community forums.

What are the best alternatives to Helpy?

Top alternatives include Zendesk for enterprise-scale ticketing, Freshdesk for user-friendly interfaces, Help Scout for email-focused support, and Zoho Desk for affordable multi-channel options.

Is Helpy GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Helpy directly or check their security documentation.

Does Helpy have a mobile app?

Helpy may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.

What do real users say about Helpy?

Users praise Helpy for its open-source flexibility, strong knowledge base, and community forums that reduce ticket volume. Some mention it requires technical setup knowledge, but overall sentiment is positive for cost-effective support.

How does Helpy compare to its top competitor?

Compared to Zendesk, Helpy stands out as an open-source, self-hosted option that's more affordable and customizable, while Zendesk offers polished cloud features and extensive integrations at a higher price.

Does Helpy offer customer support?

Helpy provides customer support through email, a comprehensive knowledge base, community forums, and documentation to help users get started and resolve issues quickly.