Helpsumo
by Help Sumo
What is Helpsumo?
Helpsumo is a simple help desk solution for small businesses establishing organised customer support. It converts emails and web form submissions into support tickets, manages agent assignments, tracks conversation history, and provides basic reporting.
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Helpsumo Features
Ticket management
Knowledge base
Live chat
Email integration
Automation rules
Reporting and analytics
View All 31 Features
Customer portal
Multi channel support
Sla management
Customizable templates
Canned responses
Collaboration tools
Mobile app
Social media integration
Custom fields
Role based access control
Survey and feedback
Third party integrations
Asset management
Escalation management
Document management
Self service portal
Live chat system
Alerts/escalation
Service desk (itil itsm)
Help desk management
Issue tracking
Service catalog management
Document storage
Real time chat
Knowledge base management
Helpsumo Pricing Plans
Baby Plan
$19
/Agent/Month
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
POPULAR
Kid Plan
$29
/Agent/Month
- Everything in Baby
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
Wrestler Plan
$49
/Agent/Month
- Everything in Kid
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
Sumo Plan
$79
/Agent/Month
- Everything in Wrestler
- Voice Ticketing
- Reporting
- Localization
Helpsumo Resources
Helpsumo Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Helpsumo?
Helpsumo does not have a free plan, but paid plans start at USD 19 per agent per month. A free trial might be available for new users to test the platform.
How much does Helpsumo cost?
Helpsumo offers tiered pricing plans: Baby Plan at USD 19 per agent per month, Kid Plan at USD 29 per agent per month, Wrestler Plan at USD 49 per agent per month, Sumo Plan at USD 79 per agent per month. Prices are billed monthly and scale with the number of agents.
What does Helpsumo integrate with?
Helpsumo integrates with popular tools like Slack, Gmail, Microsoft Outlook, Facebook, Twitter, Zapier, and various email providers, making it easy to connect your support workflows.
Who is Helpsumo best for?
Helpsumo is ideal for small businesses and support teams that need a straightforward help desk solution. It suits customer service roles in e-commerce, retail, SaaS startups, and growing companies handling moderate ticket volumes.
What are the best alternatives to Helpsumo?
Great alternatives include Freshdesk for budget-friendly multi-channel support, Zendesk for scalable enterprise features, Help Scout for shared inbox simplicity, Zoho Desk for strong CRM ties, and Groove for collaborative team messaging.
Is Helpsumo GDPR / SOC 2 compliant?
For specific compliance certifications, it is recommended to contact Helpsumo directly or check their security documentation.
Does Helpsumo have a mobile app?
Helpsumo may offer mobile access through a responsive web app or dedicated mobile applications. Check their latest options for on-the-go support management.
What do real users say about Helpsumo?
Users love Helpsumo's intuitive interface, fast setup, and reliable ticket tracking for small teams. They often highlight responsive support and value for money, though some wish for more advanced analytics on basic plans.
How does Helpsumo compare to its top competitor?
Compared to Zendesk, Helpsumo stands out for small businesses with its lower cost, simpler setup, and focus on core help desk needs, while Zendesk excels in advanced automation and omnichannel support for larger enterprises.
Does Helpsumo offer customer support?
Yes, Helpsumo provides customer support through email, live chat, a comprehensive knowledge base, and community forums. Higher plans may include priority phone support for faster resolutions.
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