ArcticDesk
by LicensePal Limited
What is ArcticDesk?
ArcticDesk is a lightweight help desk ticketing system for small teams and startups. It manages support tickets from email and web forms, supports multiple departments, provides canned replies, and offers basic reporting for teams looking for clean, simple support tools.
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ArcticDesk Features
Ticket management
Email piping
Knowledge base
Live chat
Custom fields
Canned responses
View All 29 Features
Sla management
Customer portal
Multi language support
Customizable templates
Reporting and analytics
Agent collision detection
Macros
Ticket escalation
Time tracking
Custom workflows
Role based permissions
Third party integrations
Mobile responsive
Api access
Email integration
Customer database
Self service portal
Live chat system
Surveys & feedback
Automated routing
Community forums
Multiple brands products
Service level agreement (sla) management
ArcticDesk Pricing Plans
Monthly
$25
/User/ Month
- Includes all features listed
- Monthly rolling contract
- Unlimited support & updates
- One brand included. Additional brands $9.95 per month each
POPULAR
Annually
$250
/Per Year, Excl VAT.
- Includes all features listed
- Annually rolling contract.
- Unlimited email support & product updates.
- One brand included
ArcticDesk Screenshots
Frequently Asked Questions
Is there a free plan or free trial for ArcticDesk?
No, there is no free plan for ArcticDesk. Paid plans start at USD 24.95 per user per month.
How much does ArcticDesk cost?
ArcticDesk pricing includes a monthly plan at USD 24.95 per user per month and an annual plan at USD 249.95 per year, excluding VAT.
What does ArcticDesk integrate with?
ArcticDesk integrates with Zapier, Slack, Gmail, Microsoft Outlook, Shopify, WordPress, Facebook, and Twitter.
Who is ArcticDesk best for?
ArcticDesk is best for small teams and startups needing lightweight, affordable ticketing. It fits customer support roles in small to medium businesses across industries like e-commerce, SaaS, and professional services.
What are the best alternatives to ArcticDesk?
Strong alternatives include Freshdesk for scalable automation, Zendesk for enterprise features, Help Scout for conversational support, Zoho Desk for CRM integration, and Groove for simple team inboxes.
Is ArcticDesk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does ArcticDesk have a mobile app?
Mobile app availability for ArcticDesk is unknown.
What do real users say about ArcticDesk?
Users appreciate ArcticDesk's affordability, intuitive interface, and fast setup for ticket management. Feedback often mentions reliable automation and good value, though some desire more advanced analytics.
How does ArcticDesk compare to its top competitor?
Compared to Freshdesk, ArcticDesk offers lighter, more budget-friendly ticketing for small teams, while Freshdesk provides richer multichannel support and AI features for larger operations.
Does ArcticDesk offer customer support?
Yes, ArcticDesk provides support through email, live chat, a knowledge base, and surveys. Higher plans may include priority options.
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